A practical guide for software developers and development teams, this book--written by an award-winning author--features effective and understandable formulas, procedures, and heuristics to help organizations improve their project cost estimates.

Translation of the author's Business plan op 1 A4.

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter p...

Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: • Why customer experience is so important in ...

Master business modeling and analysis techniques with Microsoft Excel 2019, and transform data into bottom-line results. Written by award-winning educator Wayne Winston, this hands-on, scenario-focused guide shows you how to use the latest Excel tools to integrate data from multiple tables–and how to effectively build a relational data source inside an Excel workbook.

A comprehensive introduction to Transactional Analysis theory, practice and evidence-base. It provides a step by step manual to the competencies and skills needed across the therapy process, and a guide to working with a variety of client issues.

The textbook for anyone learning to become a coach. It's written for beginner coaches and focuses on the main coaching skills and competencies, such as listening, asking powerful questions, providing feedback, summarising and challenging, self awareness and self-reflection.

Theorie van de lerende organisatie, aangevuld met inzichten uit de geschiedenis, ontwikkelingspsychologie en systeemtheorie;

• Leren hoe je historisch inzicht gebruikt om jezelf en je organisatie te veranderen;

• Theorie en praktijk worden aan de hand van vele voorbeelden uit de praktijk geïllustreerd. Dit nieuwe boek Learning Histories laat zien hoe je historisch inzicht gebruikt om jezelf en je organisatie te veranderen. Auteur Rik Peters wisselt theorie van de lerende organisatie af ...

- Compacte en aansprekende introductie tot de theorie én beroepspraktijk van Finance;

- praktijkgericht met veel ondersteunende cases en interviews;

- ideale invulling voor de module oriëntatie op het beroep.

Dit nieuwe Basisboek Finance, Oriëntatie op het beroep is een inleiding op het vakgebied. Het boek laat studenten zien hoe veelzijdig zowel hun opleiding als het werken in het domein Finance is. Daarnaast biedt het de broodnodige basiskennis die hbo-studenten nodig hebben bij de start...