De vorige drukken van dit boek zijn al jaren de meest toonaangevende publicatie op het gebied van ITIL. Vanaf de eerste druk in 1999 is dit oorspronkelijk in het Nederlands verschenen boek in opeenvolgende versies telkens verbeterd en vervolgens in vele talen vertaald. Door de input van vele ITSM-experts van over de hele wereld heeft dit boek zijn gezaghebbende positie verworven. Aanvankelijk bij de vele ITSM-experts en daarna vooral bij iedereen die behoefte had aan een betrouwbaar en helder...

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).

In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization's IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning,...

The journey from strategy to operating success depends on creating an organization that can deliver the chosen strategy. This book, explaining the Operating Model Canvas, shows you how to do this. It teaches you how to define the main work processes, choose an organization structure, develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers and design a management system and scorecard with which to run the new ...

Dit Courseware pakket bestaat uit twee publicaties, Information Security Foundation op basis van ISO 27002 Courseware (ISBN: 978 94 018 0179 9) en Basiskennis informatiebeveiliging op basis van ISO27001 en ISO27002 - 2de herziene druk (ISBN: 978 94 018 0013 6).

In de Information Security modulen van EXIN wordt de definitie van het PvIB (Platform voor Informatiebeveiliging) gebruikt: Informatiebeveiliging betreft het definiëren, implementeren, onderhouden, handhaven en evalueren van een same...

The Courseware package consist out of two publications, IPMA-C based on ICB 4 Courseware (ISBN: 978 94 018 0184 3) and Better Practices of Project Management Based on IPMA competences - 4th revised edition (ISBN: 978 94 018 0046 4).This training consists of four days, which provide preparation for the IPMA-D exams, with an extra fifth day for the participants who are going to take the IPMA-C theory exam. The course covers the subjects at a fast pace. The course has been structured to align wi...

ArchiMate®, an Open Group Standard, is an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. The ArchiMate language enables Enterprise Architects to describe, analyze, and visualize the relationships among architecture domains in an unambiguous way.

This Pocket Guide is based on the ArchiMate® 3.0.1 Specification. It gives a concise introduction to the ArchiMate language. What's more, it's authoritative with m...

The ArchiMate® Specification, an Open Group Standard, defines an open and independent modeling language for Enterprise Architecture that is supported by different tool vendors and consulting firms. The ArchiMate language enables Enterprise Architects to describe, analyze, and visualize the relationships among business domains in an unambiguous way.

This book is the official specification of the ArchiMate 3.0.1 modeling language from The Open Group. ArchiMate 3.0.1 is a minor update to Archi...

Over a long period of time we were receiving demand from different customers and stakeholders requesting our help with analyzing actual levels of IT management practices in their companies and to provide an external, objective look at IT, compare it with other organizations and develop a management summary of our overall findings. While this seems like a straight forward request and is covered by many consulting service providers, we struggled to develop answers to some very simple questions ...