The Concerns Based Adoption Model (CBAM), edited by Gene E. Hall, a key originator of CBAM, uses a research-tested model to introduce students in education to ways of thinking, strategies, and steps that leaders can take to facilitate and advance change processes in their own schools.

"Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications.

Elevate your organization’s customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a com...

The Professional Product Owner will help product owners and their organizations refocus on value as the primary objective. The authors offer detailed practices for identifying where value can be found, measuring it, and maximizing it throughout the entire product lifecycle. Drawing on their combined 40+ years of experience in using agile and Scrum in product delivery, the authors show how to go beyond merely writing requirements and managing product backlogs, to take accountability and drive ...

Refactoring is about improving the design of existing code. It is the process of changing a software system in such a way that it does not alter the external behavior of the code, yet improves its internal structure. With refactoring you can even take a bad design and rework it into a good one. This book offers a thorough discussion of the principles of refactoring, including where to spot opportunities for refactoring, and how to set up the required tests. There is also a catalog of more tha...

Prepare for the updated version of Microsoft Exam AZ-900

and help demonstrate your real-world knowledge of cloud services and how they can be provided with Microsoft Azure, including high-level concepts that apply throughout Azure, and key concepts specific to individual services. Designed for professionals in both non-technical or technical roles, this Exam Ref focuses on the critical thinking and decision-making acumen needed for success at the Microsoft Certified Fundamentals level.

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Written by a scholar with firsthand experience as a police officer, military officer, and fire service commander, this book offers a rare and compelling combination of academic insight and operational expertise. It provides a unique perspective for professionals and researchers working in the domains of use of force, public order, and high-risk operations within both military and policing contexts – as well as for those involved in the training, education, and leadership of personnel operat...