Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...

"The Agile Leader is more of a phenomenon than a role. As a responsible decision-maker, how do you know that you are working with a good Agile Leader? How does someone demonstrate good leadership? Learn about the agile competences in our IPMA reference Guide ICB4® in an Agile World

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This exam preparation booklet is a comprehensive guide designed to help you earn your certification for the NL AIC AI Fundamentals (AI Brevet) and AI Basis. It can also be used for exams based on the EXIN BCS Artificial Intelligence Essentials and/or Foundation. For those focusing on the Artificial Intelligence Essentials, sections 1.1 and 2.1 are relevant, while all sections apply to the Artificial Intelligence Foundation.

All the knowledge areas described in the preparation guide will be co...

The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT. It is designed to provide a guide to business managers, CIOs, IT executives, IT professionals, and all individuals involved or interested in how to transition an IT organization to become a Lean and Agile IT service provider.

After reading this document you should be able to:

* Understand why the IT4IT approach is needed to improve the perfor...

Agile is a philosophy that ensures business results, especially in this rapidly changing world. The foundation for the focus on result is based on continuous improvement of customer satisfaction, Customer Excellence! The ideas originated in the world of software development, but is more widely applicable.

This book is about applying Agile from team level to the level of the whole organization. It is the guide in the transformation to a structured Agile way of working and a reference for those...

This Courseware is suited for the PRINCE2® 2017 Edition Foundation exam.

Why take a PRINCE2® course?

There are six variables that present in every project. These variables need to be managed accordingly. The six variables are:

- Money

- Time

- Quality

- Scope

- Risks

- Benefits

PRINCE2® is an integrated framework of processes and themes that will provide handles for planning, delegating, supervising and maintaining the six aspects of project performance.

By using examples and assignments...