Introduces you to the core counselling and psychotherapy skills you will need for effective therapeutic practice.

'A rich compendium of incidents, anecdotes and studies illustrating the linguistic abilities of animals . . .

a rewarding book' Sunday TimesDolphins and parrots call each other by their names. Fork tailed drongos mimic the calls of other animals to scare them away and then steal their dinner. In the songs of many species of birds, and in skin patterns of squid, we find grammatical structures .

. . If you are lucky, you might meet an animal that wants to talk to you.

If you are even luckier, y...

This accessible, hands-on text has now been revised and updated, with expanded coverage of topics including how theory may emerge from exploratory data analysis. The book prepares graduate students, new researchers, and even seasoned investigators to develop their own theories and build on existing ones.

Hundreds of thousands of clinicians and graduate students have relied on this text--now significantly revised with more than 50% new material--to learn the fundamentals of cognitive behavior therapy (CBT). Leading expert Judith S. Beck demonstrates how to engage patients, develop a sound case conceptualization, plan individualized treatment, structure sessions, and implement core cognitive, behavioral, and experiential techniques.

Throughout the book, extended cases of one client with severe ...

This practical urban studies research guide for students, revised and with new chapter additions, focuses on the city and on the different ways to research it.

Now in a fully revised and updated edition, this book remains the standard for concise histories of the European Union. Mark Gilbert offers a clear and balanced narrative of European integration since its inception to the present, set in the wider history of the post-war period. Gilbert concludes by considering the Union’s future in light of the mood of crisis that has taken hold in the EU in the aftermath of the global recession, the refugee crisis, and Brexit.

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The unforgettable, inspiring, New York Times bestselling debut, shortlisted for the 2020 Desmond Elliott prize.

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research,...

WINNER: 2018 Les Plumes des Achats & Supply Chain - The Committee Special Prize As we learn more about the climate and biodiversity crisis, it is clear that how we make and consume things is a major part of the problem. Extraction and processing of materials, fuels and food makes up about half of global greenhouse gas emissions and over 90% of biodiversity loss and water stress. Many modern businesses deplete resources, destroy ecosystems and dump waste and pollution at every stage - harming ...