Contactpersonen zijn het aanspreekpunt voor ouders en leerlingen bij klachten over schoolzaken. Ze zorgen ervoor dat klachten niet blijven broeien of escaleren, maar volgens de juiste klachtenroutes worden behandeld.

De term ‘contact’ is essentieel in de taakbenaming: de contactpersoon is een herkenbaar aanspreekpunt met wie een klager contact legt. De contactpersoon wijst de klager de weg door de klachtenprocedure.

Klachtenbehandeling is voor de meeste contactpersonen (gelukkig) geen dag...

Alhoewel men normaal gesproken de mening is toegedaan dat mensen

te veel praten en te weinig luisteren doet de titel van dit boek anders

vermoeden. Waarom is zwijgen fout? Wordt er gezwegen? De auteurs

van dit boek delen hun visie op de huidige status van het onderwijs en -

veel belangrijker nog - gaan daar met negentien belanghebbenden over

in gesprek waarbij ze opzoek gingen naar meerstemmigheid.

Dat doen ze niet door als vertrekpunt de algemeen verwoorde proble-

matiek in het onderwijs te ...

How Learning Happens introduces 28 giants of educational research and their findings on how we learn and what we need to learn effectively, efficiently, and enjoyably. Many of these works have inspired researchers and teachers all around the world and have left a mark on how we teach today. Exploring 28 key works on learning and teaching, chosen from the fields of educational psychology and cognitive psychology, the book offers a roadmap of the most important discoveries in how learning happens.

Each chapter examines a different work and explains its significance before describing the research, its implications for practice, how it can be used in the classroom and the key takeaways for teachers. Clearly divided into six sections, the book covers: How the brain works and what this means for learning and teaching Prerequisites for learning How learning can be supported Teacher activities Learning in context Cautionary tales and the ten deadly sins of education. Written by two leading experts and illustrated by Oliver Caviglioli, this is essential reading for teachers wanting to fully engage with and understand educational research as well as undergraduate students in the fields of education, educational psychology and the learning scienc...

This second edition is a collection of the most important articles, lectures and interviews given by Carlina Rinaldi, offering a unique insight into the themes that characterise the early childhood curriculum of Reggio Emilia. It is essential reading for anybody looking to further their understanding of the Reggio Emilia philosophy.

This book makes an intervention in a long-standing discussion by arguing that education should be world-centred rather than child-centred or curriculum-centred. This is not just because education should provide students with the knowledge and skills to act effectively in the world, but is first and foremost because the world is the place where our existence as human beings takes place. In the seven chapters in this book Gert Biesta explores in detail what an existential orientation to educati...

This third edition is a thoroughly revised and updated version of the bestselling text for undergraduate leadership courses. This book is designed for college students to help them understand that they are capable of being effective leaders and guide them in developing their leadership potential. The Relational Leadership Model (RLM) continues as the major focus in this edition, and the book includes stronger connections between the RLM dimensions and related concepts, as well as visual appli...

Traditionally, organizations and researchers have focused on learning that occurs through formal training and development programs. However, the realities of today's workplace suggest that it is difficult, if not impossible, for organizations to rely mainly on formal programs for developing human capital. This volume offers a broad-based treatment of autonomous learning to advance our understanding of learner-driven approaches and how organizations can support them.

Contributors in industrial...

English Phonetics and Pronunciation Practice provides a unique introduction to basic articulatory phonetics for students of English. Taking a practical approach, this book teaches the pronunciation of modern standard non-regional British English to intermediate and advanced learners worldwide. Now fully updated and restructured, the more concise new edition:• provides an up-to-date description of the pronunciation of modern British English;• demonstrates the use of English consonants and ...