In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The authorâ...

This 2 -day workshop (Custom for C-level in one day) is your ticket to launching a solid data and AI strategy at your organization. On the first day, you'll learn how to sketch out a roadmap, and build a strong foundation. On the second day, we’ll teach you how to efficiently land this roadmap in your team and get started with the first action. On the third day, we'll dive into using AI tools like ChatGPT to boost business efficiency. After this training, you’ll be equipped to get started...

Now in its third EMEA edition, Management has been comprehensively updated to provide students with a practical approach to key concepts and theories with up-to-date regional examples to enrich their learning and allow for a practical understanding of the topic. A wide range of inspiring real-world features are revealed as students are guided through and prepared for the various challenges facing managers today.

"What Happened to My Bounty?" is a compelling parable about risk, reward, and managing uncertainty in a complex world. In a mysterious valley, a diverse group of characters—ranging from the spontaneous Serena Dipity to the strategic duo Gains and Troubles Lifferalitoye—chase their "bounty." But unexpected events, including a pack of hungry wolves and devastating storms, put their strategies to the test.

Inspired by Who Moved My Cheese?, this book translates the essence of risk management ...

In a constantly evolving world where technology is getting increasingly smarter and innovation knows no bounds, one crucial question remains: how can you, as a professional or leader, really make a difference?
In C-suite Mindset, Carolien Van Den Bosch, international speaker and executive coach, offers insights into our ever-changing world and its impact on our work environment. This book is a guide to growth, no matter where you are in your career.
Discover the 7 essential human skills...

SUMMARY:

In Philadelphia, Frank Cowperwood, whose father is a banker, makes his first money passing by an auction sale, he successfully bids for seven cases of Castile soap, which he sells to a grocer the same day with a profit of over 70 percent. Later, he gets a job in Henry Waterman & Company, and leaves it for Tighe & Company. He also marries an affluent widow, in spite of his young age. Over the years, he starts misusing municipal funds with the aid of the City Treasurer.

In 1871,...

In this practitioner course, you will not only deepen your understanding of a highly efficient and lightweight methodology, but also engage with a positive philosophy of advanced project management practices.

The focus is on creating value for stakeholders, following sustainable principles, and adhering to ethical standards.

The course is designed around three key objectives:

• To provide you with an in-depth understanding of PM² within the broader context of project management.

• To bui...