Snapshots of Great Leadership offers a thorough look into leaders who have either accomplished amazing feats or brought destruction. Now in its third edition, this key volume explores what makes a great leader, and clearly explains the triumphs and challenges of a range of diverse leaders across history and into the modern day.

You want to change the world? Turns out the system isn’t built for that.

The Social Designer’s Paradox is a candid, compelling companion for anyone trying to make change from within public systems.

Social designers step into government and institutions full of creativity, care, and bold ideas—only to meet the reality of bureaucracy, politics, outdated structures, and a whole different language. This book explores why people who want to shake things up often struggle in systems designed ...

This courseware serves as the official teaching material of the ISM Foundation version 5.

The content of the ISM Foundation training is fully based on the content of the standard ISM method version 5. During this training you will learn, among other things, how to apply IT service management and how to abstract and nuance service issues.

In addition, you will learn how to use a process model in the context of control issues and how to gain insight into the application of the assets People, ...

Provides a set of practical techniques which have been tried in many of today's leading companies with dramatic improvements to sales performance. This text makes the spin-selling method available in paperback and includes a new preface by the author.

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter p...

This book communicates critical considerations for the delivery of mentorship programs and the creation of mentorship relationships. Readers are introduced to the mentorship styles and learn about why mentorship must be prioritized in their organizations.

This book takes a deep dive into visual design structures, focusing on the timeless principles of movement, space, and composition. While design tools and technologies continue to change, these core principles remain just as important. Written in a clear and engaging style, it’s perfect for students looking to build their foundation in design, and also a great resource for professionals who want to revisit or sharpen their skills.

The book goes beyond the basics of design, introducing fresh...

Think Lean is just for factories or tech teams? Think again.

Lean is everywhere. Het zit in hoe je je dag plant, problemen op het werk oplost, of zelfs sneller kookt zonder in te leveren op kwaliteit. Grote kans dat je Lean-denken al toepast — zonder dat je het doorhad. Dit boek helpt je om de verbanden te zien, je vaardigheden te scherpen en verbeterkansen overal te herkennen.

Freshers Lean is je toegankelijke, nuchtere gids om Lean op een praktische en herkenbare manier te begrijpen. Of j...