Operations Management provides a framework for addressing operational process and supply chain issues, in an easy-to-understand format. Using a systemized approach, the text focuses on real-life practices and issues of current interest. It also lets you experience the role of a manager through hands-on problems, cases and exercises.

The 14th Edition shows how businesses can respond when faced with the unexpected, such as the COVID-19 pandemic, Ukraine–Russia war, and inflation, so you’re ...

NEW YORK TIMES BESTSELLER • A revolutionary guide to fixing what’s not working—in systems and processes, organizations and companies, and even in our daily lives—by identifying leverage points and concentrating resources to achieve our goals.

Changing how we work can feel overwhelming. Like trying to budge an enormous boulder. We’re stifled by the gravity of the way we’ve always done things. And we spend so much time fighting fires—and fighting ...

This courseware serves as the official teaching material of the ISM Foundation version 5.

The content of the ISM Foundation training is fully based on the content of the standard ISM method version 5. During this training you will learn, among other things, how to apply IT service management and how to abstract and nuance service issues.

In addition, you will learn how to use a process model in the context of control issues and how to gain insight into the application of the assets People, ...

In today’s ever-changing world, leadership requires more than just vision—it demands transformation. drs. Walter H. Visser invites you on a journey to unlock your full potential as a leader and foster a culture of innovation, resilience, and authenticity in your organisation. This groundbreaking book explores the science of perception, the art of conscious leadership, and the power of alignment to achieve extraordinary results. Combining personal insights with proven strategies, Visser de...

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter p...

Think Lean is just for factories or tech teams? Think again.

Lean is everywhere. Het zit in hoe je je dag plant, problemen op het werk oplost, of zelfs sneller kookt zonder in te leveren op kwaliteit. Grote kans dat je Lean-denken al toepast — zonder dat je het doorhad. Dit boek helpt je om de verbanden te zien, je vaardigheden te scherpen en verbeterkansen overal te herkennen.

Freshers Lean is je toegankelijke, nuchtere gids om Lean op een praktische en herkenbare manier te begrijpen. Of j...

In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The authorâ...