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Made to Serve / 1st edition
How Manufacturers can Compete Through Servitization and Product Service Systems
2021 || Hardcover || Timothy Baines e.a. || Wiley || met inkijkexemplaar
A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally
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The Tao of Alibaba
Inside the Chinese Digital Giant that Is Changing the World
2022 || Hardcover || Brian Wong || Veltman Distributie Import Books
From a long-time Alibaba executive and friend of Jack Ma, this is first book to articulate how Alibaba's unique culture and "tai chi" management principles are providing a business and economic development model for the rest of the world.
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Liberalism and Its Discontents
2022 || Hardcover || Francis Fukuyama || Veltman Distributie Import Books
A defence of liberalism by the renowned political philosopher.
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Entangled Life
How Fungi Make Our Worlds, Change Our Minds and Shape Our Futures - The Illustrated Edition
2023 || Hardcover || Merlin Sheldrake || Veltman Distributie Import Books
The smash-hit Sunday Times bestseller now illustrated with over 100 spectacular full-colour images, showcasing this wondrous and wildly various lifeform as never before
'Astonishing ... it seems somehow to tip the natural world upside down' Observer
'Completely mind-blowing ... reads like an adventure story' Sunday Times
*WINNER OF THE ROYAL SOCIETY BOOK PRIZE 2021*
*WINNER OF THE WAINWRIGHT PRIZE FOR CONSERVATION WRTITING 2021*
*SHORTLISTED FOR THE RATHBONES FOLIO PRIZE 2021*
*SHORTLISTED FO...
Consumer Neuroscience
2017 || Hardcover || Moran Cerf e.a. || MIT Press
A comprehensive introduction to using the tools and techniques of neuroscience to understand how consumers make decisions about purchasing goods and services. Contrary to the assumptions of economists, consumers are not always rational actors who make decisions in their own best interests. The new field of behavioral economics draws on the insights of psychology to study non-rational decision making. The newer field of consumer neuroscience draws on the findings, tools, and techniques of neur...
The New Gold Standard / 1st edition
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
2008 || Hardcover || PhD Joseph Michelli || McGraw-Hill
Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.
The New Gold Standard takes you on an exclusive tour behind the sce...
HR from the Outside In
Six Competencies for the Future of Human Resources
2012 || Hardcover || David Ulrich e.a. || McGraw-Hill
A must read for any HR executive. This research-based competency model is particularly compelling because it is informed by the perspective of non-HR executives and stakeholders.
Location-Based Services
Fundamentals and Operation
2005 || Hardcover || Axel Kupper || Wiley
Location-based Services (LBSs) are mobile services for providing information that has been created, compiled, selected or filtered under consideration of the users' current locations or those of other persons or mobile devices. Typical examples are restaurant finders, buddy trackers, navigation services or applications in the areas of mobile marketing and mobile gaming. The attractiveness of LBSs is due to the fact that users are not required to enter location information manually but are aut...
Hotel Operations Management / 3rd edition
2016 || Hardcover || David Hayes e.a. || Pearson
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; an...
What Went Wrong With Capitalism
2024 || Hardcover || Ruchir Sharma || Penguin Books
A radical examination by a leading financial analyst, commentator and investor of the ills of capitalism and how they can be fixed
What went wrong with capitalism? Ruchir Sharma’s explanation is unlike any you have heard before. Progressives are partly right when they mock modern capitalism as “socialism for the rich,” but what really happened in recent decades is that government in developed nations expanded in just about every measurable dimension, from spending and regulation to the ...