This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different w...

Online Innovation is an excellent guidebook for businesses that are predominantly operating and working online, as it provides you with invaluable online collaboration tools, methods, techniques, ideas, and guidelines that you can use to shape and improve your online work. As well as adapting to the new form of hybrid work that businesses are now using.

Author Gijs van Wulfen proposes a hybrid working environment, whereby workers perform various activities that combine offline and online work...

A tale about strategy done differently

The One-Hour Strategy follows Martin, the new sales team lead at Waters & Flows, which attracted him because of their unique way of doing strategy. We shadow Martin as he onboards with his new colleagues, who walk him through each aspect of their One-Hour Strategy, answering his questions and addressing his reservations. Along the way, Martin learns:

• Why employees at every level in the firm should be involved in strategy

• How strategic competence ...

If you want to accelerate your business and career and stand out like a tall giraffe surrounded by tiny field mice, now is the time to get serious and get going.

In this book, high performance expert Paul Rulkens offers the best ideas, insights and techniques to get everything you can out of everything you have -- from business growth to maximizing your own performance.

In 'The Power of Preeminence' you will learn the critical skills and inside secrets to:

- Focus on the few things necessary...

In de wereld om ons heen vallen organisaties om en is er veel ontwrichting. Als we echter allemaal ons werk doen in de wereld en anderen ondersteunen om hún verschil te maken, dan vullen we ons deel in bij het helpen creëren van een wereld die wél werkt. Daar hebben we een nieuwe set vaardigheden en instrumenten voor nodig en bredere capaciteiten voor bewustzijn en perceptie.

Volgens Seale moeten we verder kijken dan de geijkte op kennis en onderzoek gebaseerde methodes en leren meer ontd...

Executives, Execution, and Empowerment!

It is said that actions speak louder than words. Theory has its place, but experience serves invaluable. With experience, you actually learn, iterate, strategize, and improve.

Therefore, it's through strategy and execution together that you gain clarity, solidify priorities, create engagement, achieve quantifiable results, and move one step closer to realizing your vision.

This practical handbook provides daily benefits that far exceed the initial strat...

The first edition of Modern Hotel Operations Management is a comprehensive and wide-ranging introduction in operational hotel management. The book merges notions from business administration, management and socially responsible entrepreneurship into a complete overview of this discipline.

Why Modern Hotel Operations Management?

* Complete and accessible standard reference work;

* connects different disciplines;

* comes with valuable online extra's.

Modern Hotel Oper...

Solving Managerial Problems Systematically teaches the seven steps of General Business Problem Solving. With this system it will become clear what is the main problem and how it can be researched properly and subsequently solved. This studybook describes a problem as a analytical concept that can occur in all organizations and in any department. This methodology is therefor applicable in almost any situation. Solving Managerial Problems Systematically is intended for all hbo-courses where stu...

Project management is characterised by systematic and integral control of the development process, from creative idea to concrete product. This book concentrates on the management of event projects. Events such as festivals, exhibitions, conferences, arts productions, sports events and company events draw a lot of attention. An initiative frequently ends in failure, because the funding cannot be finalised, deadlines are not met or budgets are exceeded. The professional approach of a project c...

This book brings together The Open Group’s set of publications addressing risk management, which have been developed and approved by The Open Group. It is presented in three parts:

The Technical Standard for Risk Taxonomy

Technical Guide to the Requirements for Risk Assessment Methodologies

Technical Guide: FAIR – ISO/IEC 27005 Cookbook

Part 1: Technical Standard for Risk Taxonomy This Part provides a standard definition and taxonomy for information security risk, as well as information...