The current, second edition of this book reflects the 15 years of practical experience with the Six Sigma+Lean toolbox. It is a comprehensive collection of all the tools necessary for project work and running workshops when improving processes. All tools have been illustrated in a clear and comprehensible structure with examples and tips for applying the tools included.

The chronology corresponds to the procedure of an improvement project comprising the steps D(efine), M(easure), A(nalyze), I...

The first four editions of the Dutch edition of Sales Management have been received with great enthusiasm both in higher education and in industry. There seems to be a great need for a complete and practical textbook, tailored to the sales practice. The international edition of this popular book is now available, edited with a European perspective.

Project management is characterised by systematic and integral control of the development process, from creative idea to concrete product. This book concentrates on the management of event projects. Events such as festivals, exhibitions, conferences, arts productions, sports events and company events draw a lot of attention. An initiative frequently ends in failure, because the funding cannot be finalised, deadlines are not met or budgets are exceeded. The professional approach of a project c...