Have you ever wondered why satisfied customers don’t always stay loyal customers? Why do many companies adopt new sales or enabling technologies, yet fail to see the expected increase in turnover or customer satisfaction? And why do customers expect more from your company despite your yearly innovations?

The answer is both complicated and simple. It’s complicated because it requires changing outdated thinking and processes. However, it becomes simple to understand the customer when you th...

What a great, shaking, grieving party this book is - the best.' Eileen Myles'I read with the aching intensity of a person possessed ...

The yearbook offers an international, interdisciplinary, innovative platform for scholarly research in the field of contextual Biblical interpretation. Embracing contextuality as a catalyst for interpretation, the Yearbook is dedicated to fostering interpretations of Biblical texts.

This book provides a systematic and accessible introduction to the state of EU migration law in 2025. It explores (in 15 chapters) the meaning of EU legislation on migration in the light of fundamental rights and principles of Union law as explained in leading case-law of the European courts. It is particularly aimed at students, but may also be useful for practitioners, policymakers or others interested in the legal foundations of migration in Europe. Today’s Union law contains a comprehen...

This volume showcases a collection of Empirical Legal Studies (ELS) that were conducted at five universities in the Netherlands as part of the Law Sector Plan in the period between 2019 and 2025. The contributions to this volume use both quantitative and qualitative research methods to study the effects of court decisions and legislation in various fields of law, including civil law, criminal law, administrative law and EU law. Based on these contributions, this volume examines how ELS resear...

This book provides you with the tools and knowledge needed to take control of your financial future. The rest is up to you. Take action, stay committed, and watch your wealth grow. Your journey to financial freedom starts now.

Situated within the vast Karakum desert of western Central Asia, the Merv oasis exhibits a trove of archaeological sites, owing to its rich ancient and medieval history. Likely due to its strategic location along the historic Silk Roads, the oasis boasts no less than three distinct urban sites, each corresponding to a different period.

During the Islamic Golden Age (8th-13th centuries CE), the city of Merv flourished as a significant centre of Islamic scholarship and occasionally served as a ...

Advertising is everywhere. Whether you realise it or not, it's there when you watch your favourite Netflix show, when you scroll through Instagram, and when you search on Google. What's more, advertisers are becoming more savvy than ever, using new technologies to target adverts to you specifically. So what are we to make of all this? This book will equip you with a thorough understanding of today's media environment and how 'online' advertising differs from traditional 'offline' models.

In ...

In an increasingly data-centric world, we all need to know how to read and interpret statistics. But where do we begin?This book breaks statistical terms and concepts down in a clear, straightforward way. From understanding what data are telling you to exploring the value of good storytelling with numbers, it equips you with the information and skills you need to become statistically literate.

It also:Dispels misconceptions about the nature of statistics to help you avoid common traps. Helps ...