Sixth edition updated and revised to take account of changes in approaches to the management of F&B operations brought about by issues such as COVID, Brexit, staff shortages, technology and sustainability ethics; * Content based on the application of systems operations management theory to traditional and current industry practice in food and beverage operations * Specially designed to support learning being divided into ten chapters, ideal for semester teaching, thorough pedagogic features, ...

THE LEADERSHIP GAME

The purpose of this game is reflecting on how you function in your role as a leader. This involves some important questions such as:

* What is your vision on leadership and how do you put it into practice?

* Does your management style best suit the current situation?

* What is your organization’s vision on leadership?

* What do your employees expect from you as a manager?

The Leadership Game covers all the main aspects of leadership. Therefore, the game is suited for all kind...

Nay-Sayers

How to innovate and deal with resistance against new ideas

Ben je al die zwartkijkers die je nieuwe ideeën afwijzen of lachen om je innovatieve plannen zat?

Iedereen die zich bezighoudt met innovatie, onderzoek of het creëren van nieuwe ideeën kan je vertellen dat het overwinnen van weerstand een van de moeilijkste dingen is als je iets nieuws introduceert. Soms lijkt het schier onmogelijk om de zwartkijkers te overtuigen, en als je met argumenten komt wordt het alleen maar erger.

Het Nay-Sayers boek biedt een speelse en effectieve methode om met kritiek en weerstand van de zwartkijkers om te gaan. Je lee...

What if your customer experience could do more than delight — what if it could change behavior, fuel loyalty, and accelerate your sustainability goals? Consumers want to make better choices — but too often, businesses make it hard. That’s where customer experience comes in.

This book shows you how to design CX that makes sustainable behavior the easy, obvious and rewarding choice. Build on interviews with 12 leaders in the field, guided by Kyden’s practical method for Sustainable Expe...

This introduction to intercultural communication in international business, international relations and other situations of cross-cultural contact features the following unique highlights:

• It is rooted in history and anthropology, allowing the reader to situate intercultural issues in a wider humanistic framework.

• It offers practical advice that will be directly helpful in concrete intercultural settings.

• It goes through great lengths to warn against oversimplification and stereot...

The "Power of Contract Management" is a comprehensive guide that explores the essential principles and best practices of effective contract management. This book is the ultimate resource for professionals who want to improve their contract management skills and achieve better outcomes for their organizations. It is a must-read for anyone who wants to understand the critical role that contract management plays in mitigating risk, ensuring compliance, and optimizing performance.

CLIENT, CLARIFY, CREATE, CHANGE, CONFIRM, CONTINUE, CLOSE = THE SEVEN SECRETS OF CONSULTANCY "Most change methods are effective. For the most part, each one is theoretically sound, well-researched, and clearly articulated. But when they're put in organizations, they fail-at least 70 to 80% of the time".

George Smart, Managing Partner, Strategic Development Incorporated The definition of a consultant is someone who facilitates organisational change and provides expertise on technical, function...

For undergraduate and graduate courses in Organization Theory, Organizational Design, and Organizational Change/Development. Business is changing at break-neck speed so managers must be increasingly active in reorganising their firms to gain a competitive edge. Organizational Theory, Design, and Change continues to provide students with the most up-to-date and contemporary treatment of the way managers attempt to increase organisational effectiveness.

By making organisational change the cente...