From the author of the global bestseller, The Power of Habit

'This is not just a riveting read about how to understand others better. It’s also a revealing look at how to be understood.' - ADAM GRANT

If you want to improve your communication skills at work and in life, this book is the place the start.' - ARTHUR C. BROOKS Professor, Harvard Business School, and #1 New York Times bestselling author

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Who and what are supercommunicator...

An extraordinary account of the evolution and biology of insects, the busy, teeming arthropods on whose activities much of life on earth depends.

An urgent and persuasive argument for why we must fight global monopolies to protect freedom and prosperity.

Explore how and why change occurs, and how the change management process can be managed effectively with this popular CIPD textbook.

Sixth edition updated and revised to take account of changes in approaches to the management of F&B operations brought about by issues such as COVID, Brexit, staff shortages, technology and sustainability ethics; * Content based on the application of systems operations management theory to traditional and current industry practice in food and beverage operations * Specially designed to support learning being divided into ten chapters, ideal for semester teaching, thorough pedagogic features, ...

This upper-level open access textbook uses an interdisciplinary perspective to discuss the 'what and why' of public procurement, providing insight into the 'how' of contemporary procurement in the public sector. The authors use theories and exemplary practices to show the next generation of public procurement professionals how public value can be created via the acquisition of works, supplies, or services by organizations operating in the public domain. Perfectly tailored to university studen...

THE LEADERSHIP GAME

The purpose of this game is reflecting on how you function in your role as a leader. This involves some important questions such as:

* What is your vision on leadership and how do you put it into practice?

* Does your management style best suit the current situation?

* What is your organization’s vision on leadership?

* What do your employees expect from you as a manager?

The Leadership Game covers all the main aspects of leadership. Therefore, the game is suited for all kind...

Nay-Sayers

How to innovate and deal with resistance against new ideas

Ben je al die zwartkijkers die je nieuwe ideeën afwijzen of lachen om je innovatieve plannen zat?

Iedereen die zich bezighoudt met innovatie, onderzoek of het creëren van nieuwe ideeën kan je vertellen dat het overwinnen van weerstand een van de moeilijkste dingen is als je iets nieuws introduceert. Soms lijkt het schier onmogelijk om de zwartkijkers te overtuigen, en als je met argumenten komt wordt het alleen maar erger.

Het Nay-Sayers boek biedt een speelse en effectieve methode om met kritiek en weerstand van de zwartkijkers om te gaan. Je lee...

What if your customer experience could do more than delight — what if it could change behavior, fuel loyalty, and accelerate your sustainability goals? Consumers want to make better choices — but too often, businesses make it hard. That’s where customer experience comes in.

This book shows you how to design CX that makes sustainable behavior the easy, obvious and rewarding choice. Build on interviews with 12 leaders in the field, guided by Kyden’s practical method for Sustainable Expe...

This introduction to intercultural communication in international business, international relations and other situations of cross-cultural contact features the following unique highlights:

• It is rooted in history and anthropology, allowing the reader to situate intercultural issues in a wider humanistic framework.

• It offers practical advice that will be directly helpful in concrete intercultural settings.

• It goes through great lengths to warn against oversimplification and stereot...