Catherine Sloper is heiress to a fortune and is easily overwhelmed by the attentions of a handsome but penniless suitor. Her clever father is implacably opposed to the match, and the scene for a classic confrontation is set. This new edition of James's most enduringly popular work offers more information than any previous edition.

How teachers form and maintain classroom and staffroom relationships is crucial to the success of their work. A teacher who is able to accurately interpret the underlying relationship processes can learn to proactively, rather than reactively, influence the dynamics of any class. These are skills that can be taught.

This invaluable text explains how adult attachment theory offers new ways to examine professional teaching relationships, classroom management and collegial harmony: equally impor...

Understand the next level of marketing. The new model for marketing-Marketing 3.0-treats customers not as mere consumers but as the complex, multi-dimensional human beings that they are. Customers, in turn, are choosing companies and products that satisfy deeper needs for participation, creativity, community, and idealism. In Marketing 3.0, world-leading marketing guru Philip Kotler explains why the future of marketing lies in creating products, services, and company cultures that inspire, in...

Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory.

Defects and errors don't occur just in factories, they occur in transactional and service bus...

An inter-disciplinary and international handbook dealing with one of the central themes of social science, edited by two of the leading academics in race and ethnic studies.

An engaging exploration of the social, economic and cultural processes that have resulted in our cities being defined through consumption.

Built upon the International Coaching Federation standards and competencies for coaching, this book introduces leaders to results coaching, a model that: provides a navigation system for impacting new thinking and solution finding at various levels of school systems; and teaches language that builds trust and scaffolds confidence and competence.

Already cited by the Financial Times, Forbes.com, The Economic Times, WSJ/Mint and several other prominent global business publications, Winning in Emerging Markets is quickly becoming the go-to book for mapping a strategy for entering new markets--and then quickly gaining a competitive edge in those high growth regions. Advancing the discussion about emerging markets themselves and how organizations can best leverage the potential of these regions, Tarun Khanna and Krishna Palepu -- both wel...

Logistics Management is designed for use on its own or with the Market Leader series. Ideal for students who need the language of more specialised areas of business English, the book focuses on the reading skills and vocabulary development required for logistics management. Logistics Management includes: * authentic reading texts from the Financial Times and other sources * a glossary of specialised language * two 'Check Tests' designed to help assess progress