Discover how to write winning essays and improve your grades, with this tried and tested guide to essay writing.

Educators in the UK and around the world are uniting behind the need for the profession to have access to more high-quality research and evidence to do their job more effectively. But every year thousands of research papers are published, some of which contradict each other. How can busy teachers know which research is worth investing time in reading and understanding? And how easily is that academic research translated into excellent practice in the classroom In this thorough, enlightening a...

A playbook for creative thinking, created for contemporary students and practitioners working across the fields of graphic design, product design, service design and user experience. Design is Storytelling is a guide to thinking and making created for contemporary students and practitioners working across the fields of graphic design, product design, service design, and user experience. By grounding narrative concepts in fresh, concrete examples and demonstrations, this compelling book provid...

From a customer's perspective, services are experiences. From the organization's perspective, services are processes that have to be designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service Processes will discuss how service processes can be designed and improved to deliver the promised value proposition. This book is the sixth volume in the Winning in Service Markets Series by services marketing expert Joche...

This book develops the mathematical tools essential for students in the life sciences to describe interacting systems and predict their behavior. From predator-prey populations in an ecosystem, to hormone regulation within the body, the natural world abounds in dynamical systems that affect us profoundly. Complex feedback relations and counter-intuitive responses are common in nature; this book develops the quantitative skills needed to explore these interactions. Differential equations are t...

Geert Mak’s latest book, The many lives of Jan Six, has all the outstanding qualities of his other books: erudite, meticulously researched, but above all beautifully written. Mak

is a great story-teller and a tireless student of salient facts; this priceless combination has resulted in a literary gem.’ Ian Buruma – editor of The New York Review of Books

In 1654 the first Jan Six had his portrait painted by his friend Rembrandt van Rijn. It is considered the most beautiful portrait Rembr...

Writing a proper scientific text is not an easy job. Academic reality is complex, and text requirements differ per discipline and per writing task. Then there is your research, the basis for your text, which also demands attention.

Effective Strategies for Academic Writing shines a spotlight on the mechanisms of academic thinking, academic writing, and academic texts. It helps academic writers successfully complete their writing tasks. The author discusses strategies for small writing assignm...

Brand the Change unpacks the brand building process in practical steps. Whether you are building an innovative new product, creating a service for good, spreading a new idea, or positioning yourself as a leader in your field, thinking like a brand strategist will help you to create a clear, compelling offer, develop unique brand experiences and ultimately attract and convert the right audiences.The book offers the tools and exercises to build your own brand and offers a rich array of tips fro...

A wonderful, splendid, erudite, accessible and entirely original book! In Hatem Bazian's capable hands, this book offers its readers a decolonial map to navigate the difficult questions of our time. This is a tour de force in decolonial thought and Muslim decolonial politics of liberation! A must to read..."

Ramon Grosfoguel, Associate Professor, Chicano / Latino Studies, Ethnic Studies, UC Berkeley

"Annotations on Race is a tour de force of incisive running commentary on the events that are ...

This inventory provides a key to the hitherto virtually uncatalogued collection of the Catharijneconvent, a museum of Christian culture. Its manuscript holdings are particularly rich in liturgy and devotion, including dozens of Books of Hours, many with fine miniatures, as well as a number of venerable older treasures, over a thousand items in all (including fragments). This book is the vol. 1 (but the second to appear) of a series of inventories of a completely novel type, giving of each ite...