The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice ...

This book is intended for anyone who wants to prepare for the Information Security Foundation based on ISO / IEC 27001 exam of EXIN.

All information security concepts in this revised edition are based on the ISO/IEC 27001:2013 and ISO/IEC 27002:2022 standards. A realistic case study running throughout the book usefully demonstrates how theory translates into an operating environment. In all these cases, knowledge about information security is important and this book therefore provides insig...

The Change Manager's Handbook is an easy to read kaleidoscope of a book that covers the whole topic of change management from the theory right through to a very practical step-by-step guide to implementing sustainable change. The book is written in a very accessible and easy to read style and is cram packed with useful tips and tricks, images and cartoons that every Change Manager will find useful to bring about change in their organisation.

A downloadable 'Toolbox' (available from the publ...

"Hoe weet je als bestuurder wat noodzakelijk en wenselijk is voor jouw organisatie wat betreft de informatiebeveiliging? En hoe weet je als informatiebeveiliger dat je jouw bestuurders voldoende informatie geeft om de goede afwegingen te kunnen maken? Een informatiebeveiligingsstandaard geeft dan houvast. Met de nieuwe versie van de Baseline Informatiebeveiliging Overheid (BIO), wordt zo’n geactualiseerde standaard gezet, inclusief een minimale norm.

Dit boek gaat over informatiebeveiligin...

Besides the Lean Six Sigma Green Belt Mindset, Skill Set and Tool set (Reference book) (ISBN: 9789401809733) and the Lean Six Sigma Green Belt Mindset, Skill Set and Tool set (exercise book) (ISBN: 9789401809825), you are advised to obtain the corresponding publication Lean Six Sigma Green Belt courseware.

The Lean Six Sigma Green Belt training is often followed by project leaders, department managers, process owners, design engineers, process engineers and quality engineers.

After this train...

The course is mainly practical (applying generative AI/prompt-engineering), in action activities where you make prompts and learn best practices on Text Generative AI, while doing.

Gain a comprehensive understanding of Text Generative AI and its capabilities Develop critical thinking skills to evaluate the potential of Text Generative AI in different business use cases Understanding of the architecture behind the model Master the skill of prompt engineering for effective interaction with Text...

BiSL®, Business Information Services Library, is het framework voor business informatiemanagement. Dit boek is de officiële beschrijving van BiSL 4de editie.

BiSL 4de editie is met name een grafische update en wijkt inhoudelijk niet essentieel af van BiSL 3de editie (2020). Daarmee is het framework ‘upwards compatible’.

De kern is hetzelfde gebleven: BiSL geeft invulling aan de processen en activiteiten die noodzakelijk zijn om de informatievoorziening te sturen vanuit de business, dat ...

The IPMA ICB4® is the international standard on competence for project, programme and portfolio managers. The competence needed for each of these domains is defined in the following competence areas: “People” (how do you interact with the people around you, and yourself); the “Practice” of our work (needed for Projects, Programmes and Portfolios); the “Perspective” of the intiatives you’re running (the context within which the initiative is run and the link to what needs to be ...

This document is a TOGAF Series Guide: A Practitioners’ Approach to Developing Enterprise Architecture Following the TOGAF ADM. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.

Designed to help the Practitioner, it provides guidance on using the TOGAF framework to develop, maintain, and use an Enterprise Architecture. It is a companion to the TOGAF framework and is intended to bring the concepts and generic constructs in the TOGAF framew...