The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice ...

This book is intended for anyone who wants to prepare for the Information Security Foundation based on ISO / IEC 27001 exam of EXIN.

All information security concepts in this revised edition are based on the ISO/IEC 27001:2013 and ISO/IEC 27002:2022 standards. A realistic case study running throughout the book usefully demonstrates how theory translates into an operating environment. In all these cases, knowledge about information security is important and this book therefore provides insig...

The Change Manager's Handbook is an easy to read kaleidoscope of a book that covers the whole topic of change management from the theory right through to a very practical step-by-step guide to implementing sustainable change. The book is written in a very accessible and easy to read style and is cram packed with useful tips and tricks, images and cartoons that every Change Manager will find useful to bring about change in their organisation.

A downloadable 'Toolbox' (available from the publ...

Besides the Lean Six Sigma Green Belt Mindset, Skill Set and Tool set (Reference book) (ISBN: 9789401809733) and the Lean Six Sigma Green Belt Mindset, Skill Set and Tool set (exercise book) (ISBN: 9789401809825), you are advised to obtain the corresponding publication Lean Six Sigma Green Belt courseware.

The Lean Six Sigma Green Belt training is often followed by project leaders, department managers, process owners, design engineers, process engineers and quality engineers.

After this train...

The course is mainly practical (applying generative AI/prompt-engineering), in action activities where you make prompts and learn best practices on Text Generative AI, while doing.

Gain a comprehensive understanding of Text Generative AI and its capabilities Develop critical thinking skills to evaluate the potential of Text Generative AI in different business use cases Understanding of the architecture behind the model Master the skill of prompt engineering for effective interaction with Text...

The IPMA ICB4® is the international standard on competence for project, programme and portfolio managers. The competence needed for each of these domains is defined in the following competence areas: “People” (how do you interact with the people around you, and yourself); the “Practice” of our work (needed for Projects, Programmes and Portfolios); the “Perspective” of the intiatives you’re running (the context within which the initiative is run and the link to what needs to be ...

This document is a TOGAF Series Guide: A Practitioners’ Approach to Developing Enterprise Architecture Following the TOGAF ADM. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th Edition.

Designed to help the Practitioner, it provides guidance on using the TOGAF framework to develop, maintain, and use an Enterprise Architecture. It is a companion to the TOGAF framework and is intended to bring the concepts and generic constructs in the TOGAF framew...

This is the official Pocket Guide for the TOGAF® Standard, 10th Edition from The Open Group. Building on over 25 years of development and constant input from The Open Group Architecture Forum’s global community of Enterprise Architecture thought leaders, the TOGAF Standard, 10th Edition expands the material available to architecture practitioners to make adoption of best practices easier. With greatly expanded guidance and “how-to” material, it enables organizations to operate in an ef...

"More than 100,000 organizations throughout the European Union have to comply with the NIS2 Directive. Is your organization one of them? If so, what do you need to do to become compliant? Two questions that are easy to ask, but the answers are never as straightforward. With 46 articles, 144 provisions, and over 140 references to other documents, the NIS2 is anything but easy to read, let alone interpret.

This book provides an answer to your questions in a straightforward, easy-to-understand w...