Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...

"The Agile Leader is more of a phenomenon than a role. As a responsible decision-maker, how do you know that you are working with a good Agile Leader? How does someone demonstrate good leadership? Learn about the agile competences in our IPMA reference Guide ICB4® in an Agile World

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This exam preparation booklet is a comprehensive guide designed to help you earn your certification for the NL AIC AI Fundamentals (AI Brevet) and AI Basis. It can also be used for exams based on the EXIN BCS Artificial Intelligence Essentials and/or Foundation. For those focusing on the Artificial Intelligence Essentials, sections 1.1 and 2.1 are relevant, while all sections apply to the Artificial Intelligence Foundation.

All the knowledge areas described in the preparation guide will be co...

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required.

The content of this book is based on the ITIL® 2011 Edition core guidance and APMG's ITIL Foundation Certificate syllabus edition 2011.

Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at th...

This workbook is meant to fully prepare yourself on the exam of EXIN Green IT Foundation. Topics dealt with are Understanding Green IT; Lifecycle management; Optimizing the Infrastructure; IT as Enabler; Governance and processes for Green IT.

In this workbook you will find 40 multiple choice exam questions from the EXIN sample exam and to help increase your knowledge about Green IT we also have included so-called get it questions.

The exam requirements and weight are specified in the exam spe...

This book is intended for everyone in an organization who wishes to have a basic understanding of information security. Knowledge about information security is important to all employees. It makes no difference if you work in a profit- or non-profit organization because the risks that organizations face are similar for all organizations.

It clearly explains the approaches that most organizations can consider and implement which helps turn Information Security management into an approachable, e...

The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT. It is designed to provide a guide to business managers, CIOs, IT executives, IT professionals, and all individuals involved or interested in how to transition an IT organization to become a Lean and Agile IT service provider.

After reading this document you should be able to:

* Understand why the IT4IT approach is needed to improve the perfor...