A guide for internal and external quality assurers in the FE and skills sector by best-selling author Ann Gravells.

A down to earth, practical guide to newly qualified social workers on their Assessed and Supported Year in Employment.

This book takes the approach of Erving Goffman - and its fundamental concepts including frames, stigma, definition of the situation, front and back stages, role distance, communication out of character, interaction rituals - as its focus, and shows how it can be applied in contemporary social contexts

This book reflects recent attention in both the press and peer-reviewed research on learning through online engagement, whether formally through online classes and MOOCs or informally within game environments and popular culture discussion boards.

Based on the lessons of World Class Learners this new series will show educators at all levels what it takes to help students be more insightful, creative, communicative, technically skilled, and decisive.

Based on the lessons of World Class Learners this new series will show educators at all levels what it takes to help students be more insightful, creative, communicative, technically skilled, and decisive.

An all-new anthology showcasing readings that reflect the diversity and complexity of racial dynamics in the contemporary United States.

An all-new, brief reference work that gives practical advice about the variety of writing tasks and issues that undergraduate students undertake in their introductory sociology courses.

Based on the theory of the Rhetorical Arena and the multivocal approach, this guide explores a new perspective on crisis communication, and what happens when external voices start communicating as a crisis breaks out.

This practical book uses a step-by-step analysis of realistic examples to help students understand the theory and code for implementing propensity score analysis with the R statistical language.