The global village is under pressure. In order to protect local communities and their traditions, walls, real and symbolical, are erected across the globe. In Turkey, Russia and China cosmopolitanism seems to be giving way to rediscoveries of tradition like Ottomanism, Eurasianism and Confucianism.

In Embedding Technopolis, Sheikh rethinks modernity and tradition and gives insight into their complex relationship. From state-led capitalism in East Asia to democracy in India and German industry,...

How do you provide exceptional service to demanding customers?

They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business class on your flight. Or eating at one of the tables you're waiting on. As a service employee, you encounter dozens or even hundreds of customers a day. Some of them are easygoing. With them, you can't go wrong. But some are demanding. They set the bar high and let you know it.

How should you serve these cus...

The primary goal of Designing a Research Project is to assist graduate students, PhD candidates and research fellows to develop an effective research design. In addition this book offers supervisors and tutors an opportunity to tighten their grip on their counseling roles while enabling them to perfect their student’s progress and help them to achieve better research results. Both practice-oriented and theory-oriented research can benefit from applying the methodology used when designing a r...

This book is about finance and accounting, subjects widely discussed in many other books. What sets this book apart from most others is that it discusses all the basic aspects of finance and accounting in one single textbook. Three areas of interest are discussed:

• Financial Management;

• Management Accounting;

• Financial Accounting.

Typically, these three subjects are treated separately as individual topics. They are closely related, however, since they all deal with the many financial issu...

`If you`re ready to create a culture of engagement and connectedness at your company, this is one to read.` - Jenn Lim, CEO and Chief Happiness Officer at Delivering Happiness`

People who feel happy at work are keen to learn, creative, productive, self-confident and equipped to deal with changes and stress. Flourishing at work doesn't just make things more pleasant. It's good for you, your colleagues and your company.

The authors invite you to use the happiness compass to determine which steps ...

150 years of Heineken: Brewery, brand, and family describes the impressive national and international expansion of the brewing company acquired by Gerard Heineken in 1864. What is the secret of success? Exploring the themes of innovation, internationalization, competition and cooperation, marketing, human capital, and corporate governance, the authors present and analyse the history of the company.

From the very start, the brewery recognized the importance of innovation. At the same time, Ger...

The Technical Condition is een toegankelijke, Engelstalige introductie in de techniekfilosofie. Het boek behandelt de belangrijkste auteurs, methoden, debatten en concepten die in het denken over techniek een rol spelen. Ieder hoofdstuk is geschreven rondom een zogenaamde 'technologische schok', een technologische ontwikkeling die een revolutionair effect heeft gehad op de samenleving. De bedoeling daarvan is de lezer te laten zien dat filosofische reflectie op techniek noodzakelijk is, ook v...

“A key reading for leaders that outlines how to effectively innovate for the future and boost growth, while running the core business.” - Alex Osterwalder, Co-author of Business Model Generation.

Tendayi Viki is nominated for the Thinkers50.

'The Corporate Startup' has won an Axiom Business Book Awards 2019 Gold Medal and the CMI Management Book of the Year Award 2018 in the category 'Innovation and entrepreneurship'.

The Corporate Startup is a practical guide for established companies th...

Innovate or die! How do you achieve long-term growth in a highly competitive business environment? Many established companies are facing a similar challenge. Sales from existing products is declining and the urgency to innovate the existing business and create new businesses is bigger than ever. Scale as a competitive advantage is no longer sufficient to compensate for the slow speed of corporate innovation. We need to leverage the organizations scale and assets and combine this with the spee...