What is in Creating Lean Dealers?

Creating Lean Dealers is a DIY guide to enable dealers to achieve such a step-change for themselves. It works through, using examples, diagrams and detailed instructions, how to transform performance in service and repair. Then it goes on to describe how the same logic can be applied to all other areas of the dealer business to give a win-win-win for customers, dealer staff and shareholders.

The journey to becoming a Lean dealer begins by getting a real under...

Series: Studies in the History of Christian Missions (SHCM) In this volume, leading historians of Christianity in the non-Western world examine the relationship between missionaries and nineteenth-century European colonialism, and between indigenous converts and the colonial contexts in which they lived. Forced to operate within a political framework of European expansionism that lay outside their power to control, missionaries and early converts variously attempted to co-opt certain aspect...

What fuels long-term business success? Not operational excellence, technology breakthroughs, or new business models, but management innovation--new ways of mobilizing talent, allocating resources, and formulating strategies. Through history, management innovation has enabled companies to cross new performance thresholds and build enduring advantages. In The Future of Management, Gary Hamel argues that organizations need management innovation now more than ever.

Why? The management paradigm of...

This book aims to give you a head start by providing a detailed down-to-earth account of how one Swedish company implemented Scrum and XP with a team of approximately 40 people and how they continuously improved their process over a year's time. Under the leadership of Henrik Kniberg they experimented with different team sizes, different sprint lengths, different ways of defining done , different formats for product backlogs and sprint backlogs, different testing strategies, different ways of...

In the Netherlands, the structure of alternative dispute resolutionin the area of financial services has changed considerably in 2007.

Existing schemes for ADR have merged into a new institution, the Financial Services Complaints Tribunal (KiFiD). This book describes the development of KiFiD within the framework of European rules for ADR and mediation, and article 6 of the European Convention (Human Rights), and compares its structure with developments in the UK, Germany and Spain regarding A...

Discover Toni Morrison's most iconic work in this Pulitzer-prize winning novel that exemplifies her powerful and important place in contemporary American literature. 'An American masterpiece' AS ByattIt is the mid-1800s and as slavery looks to be coming to an end, Sethe is haunted by the violent trauma it wrought on her former enslaved life at Sweet Home, Kentucky. Her dead baby daughter, whose tombstone bears the single word, Beloved, returns as a spectre to punish her mother, but also to el...