In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The authorâ...

This 2 -day workshop (Custom for C-level in one day) is your ticket to launching a solid data and AI strategy at your organization. On the first day, you'll learn how to sketch out a roadmap, and build a strong foundation. On the second day, we’ll teach you how to efficiently land this roadmap in your team and get started with the first action. On the third day, we'll dive into using AI tools like ChatGPT to boost business efficiency. After this training, you’ll be equipped to get started...

Note: This book is available in several languages: Dutch, English.

The Application Services Library ASL® is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then.

This compact book offers a generic introduction and additional background information through case study texts. These case text...

This book describes the CATS RVM methodology that proposes realization and verification management as a way to establish the relationship between contract management and project and service management. The CATS RVM methodology can be applied within public and private organizations, by and for clients and suppliers.

Realization and verification management is the realization of the objectives intended with the contract. It does this by proactively realizing and verifying the performance stipula...

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: BIAN, CATS, IACCM, IAOP, IPMA, ISM, The Open Group and others.

This catalog will provide you with an overview of our learning solutions and training material but also gives you a quality summary on in...

Besides the M_o_R® Management of Risk Practitioner Courseware -2010 Edition English (ISBN: 978.940.180.421.9) publication you are advised to obtain the corresponding publication Management of Risk: Guidance for Practitioners - 2010 Edition (ISBN: 978 0 11 331274 0).

M_o_R® Practitioner Certifications is suitable for individuals wanting to demonstrate they have achieved sufficient understanding of how to apply and tailor the M_o_R® methodology to a given scenario.

M_o_R® is an Enterprise...

Dit boek beschrijft de methode CATS CM, versie 4 voor het managen van contracten en is toe te passen binnen private en publieke organisaties, bij opdrachtgevers en leveranciers.

Contractmanagement is het realiseren van de met het contract beoogde doelstellingen door tijdens de uitvoeringsfase van een contract, proactief invulling te geven aan alle contractueel vastgelegde verantwoordelijkheden, verplichtingen, procedures, afspraken, voorwaarden en tarieven, het management van de risico’s, h...