This popular textbook introduces students to contemporary brand management and innovation with a focus on how companies and consumers are interacting and co-creating brands today.

Wist jij dat 93% van alle customer experience programma's mislukken? Lees dit boek om ervoor te zorgen dat jouw programma tot de 7% behoort die wél slaagt.

Of je nu net pas begint met CX of al een strategie hebt geïmplementeerd maar worstelt om meetbare resultaten te boeken, dit boek geeft je een bewezen recept om de grootste fouten te vermijden. De auteurs hebben die namelijk al voor je gemaakt.

Ze beschrijven 7 bewezen manieren om ervoor te zorgen dat jouw CX-programma een meetbare impact...

The key competing texts are practitioner-focused 'how to' guides, whilst our book combines rigorous theory with practical insight and examples, with authors from both the academic and business world, making it more adoptable as a student text; Unlike other books on the subject, this has a customer focus and an exploration of how big data can add value to customers as well as organisations; Enables readers to move from "big data" to "big solutions" by demonstrating how to integrate data analyt...

The new and extended Second Edition of the award-winning textbook Sustainability Marketing: A Global Perspective provides a sustainability-oriented vision of marketing for the twenty-first century. Adopting a a consumer marketing focus, it emphasises integrating sustainability principles into both marketing theory and the practical decision making of marketing managers. The book shows how the complexities of sustainability issues can be addressed by marketers through a systematic step-by-step...

Selling is the core activity of every business. However, in many cases sales results can be improved. Not, as is usually believed, by training individual sales professionals in new skills, but by improving the sales process itself. The quickly effective result is: More sales, with the same people!

This book explains how to increase the effectiveness of your sales process in

four straightforward steps. The tools described can be put into practice immediately.

Useful checklists, perceptive case st...

Brand the Change unpacks the brand building process in practical steps. Whether you are building an innovative new product, creating a service for good, spreading a new idea, or positioning yourself as a leader in your field, thinking like a brand strategist will help you to create a clear, compelling offer, develop unique brand experiences and ultimately attract and convert the right audiences.The book offers the tools and exercises to build your own brand and offers a rich array of tips fro...

Newborn brands are like babies, you can be very proud of it and feel great love for it. They can also take up all your time and give you sleepless nights. This doesn’t matter, if they grow up to be big (and strong), it was all worth it. To prepare children for the big world, you have to help them develop their personalities, let them get the best out of their DNA.

The same goes for a newborn brand, successfully nurturing a project is an all-encompassing process. There’s a lot that comes w...

Vincent Vermeulen, oprichter en directeur van School for Butlers & Hospitality, is binnen zijn familie de vierde generatie die zijn sporen verdiende in de hospitality- sector. Na zijn carrière als butler, die hem een wereldwijd netwerk van onder andere sterrenrestaurants en internationale luxemerken opleverde, richtte hij School for Butlers op in Brugge. Het duurde echter niet lang of bedrijven vroegen zijn hulp bij het verbeteren of zelfs invoeren van de hospitalitymindset. Dat resulteerde ...

C&A was set up in Sneek in 1841 by the brothers Clemens & August Brenninkmeijer, but the real breakthrough that led to almost a century of success took place in Amsterdam 65 years later…

In 1906 Clemens’s son, Bernard Joseph, discovered a surefire way to make net profits snowball. The underlying Opportunity Cost and Contribution dollars system was kept so secret, that it was eventually forgotten. Today C&A has largely returned to the less profitable pre-1906 system of planning, pricing ...