Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research,...

Now in a fully revised and updated edition, this book remains the standard for concise histories of the European Union. Mark Gilbert offers a clear and balanced narrative of European integration since its inception to the present, set in the wider history of the post-war period. Gilbert concludes by considering the Union’s future in light of the mood of crisis that has taken hold in the EU in the aftermath of the global recession, the refugee crisis, and Brexit.

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In this classic text, Jane Jacobs set out to produce an attack on current city planning and rebuilding and to introduce new principles by which these should be governed. The result is one of the most stimulating books on cities ever written. Throughout the post-war period, planners temperamentally unsympathetic to cities have been let loose on our urban environment.

Inspired by the ideals of the Garden City or Le Corbusier's Radiant City, they have dreamt up ambitious projects based on self-c...

WINNER: 2018 Les Plumes des Achats & Supply Chain - The Committee Special Prize As we learn more about the climate and biodiversity crisis, it is clear that how we make and consume things is a major part of the problem. Extraction and processing of materials, fuels and food makes up about half of global greenhouse gas emissions and over 90% of biodiversity loss and water stress. Many modern businesses deplete resources, destroy ecosystems and dump waste and pollution at every stage - harming ...

A revised and updated edition of the most comprehensive survey published of Mapplethorpe's photography

A fascinating journey into the world of textiles and color through the eyes of Kvadrat expert Giulio Ridolfo

Denmark's Kvadrat, one of the world's leading textile companies, provides high-end fabrics to major design companies, collaborating with some of the most interesting creative talents working today. Kvadrat is renowned for its beautiful, sophisticated color palette - and this luxuriously produced book tells the story of Giulio Ridolfo, the man who helps Kvadrat find the right color for ...

The acclaimed exploration of the iconic ‘park in the sky' in New York that reshaped global perceptions of urban space

The second book in the popular 'Do More Art' series explores the myriad creative possibilities of working with acrylic. Fans of this artistic powerhouse will discover everything from basic painting techniques to more creative applications, such as pouring, marbling and working with acrylic spray paint and markers.

Examples by some of the world's greatest contemporary artists will demonstrate many of the techniques and ideas, providing plenty of creative inspiration. With its contemporary aes...

This classic Commentary on the Whole Bible should find its way to every Christian with a love for the message of the Bible.

It is a concise clear work explaining both the Old and New Testament chapters and verses.

James Gray was the president of Moody Bible Institute from 1904 to 1934.

'Imagine Me' is a game that enables players to talk about the complicated and intimate subject of identity in a playful and accessible manner. This is done by using visualisations, instead of words and questions, to start an (open) conversation. The various cards are displayed in order to create a moodboard representing your identity.

The game can be played in various environments to uncover different social structures, for example, in a professional environment, at school or during a fun eve...