Toegepaste wiskunde voor het hoger onderwijs deel 2 is een onmisbaar hulpmiddel voor iedere student in de sector Techniek, die de technische wiskunde wil leren begrijpen en toepassen. Ook dit deel bevat veel voorbeelden, waarmee de student de theorie leert toe te passen vanuit beschreven contexten (meestal afkomstig uit de techniek), met veel opgaven en leeropdrachten. Elk hoofdstuk bevat een aantal Maple-voorbeelden en vraagstukken, die overigens ook met een ander computeralgebrasysteem te m...

Customer Delight is de overtreffende trap in klanttevredenheid. Uw klanten zijn uiterst tevreden en enthousiast over uw organisatie. U hebt klanten voor het leven die als echte ambassadeurs en promoters fungeren. Te mooi om waar te zijn? Jean-Pierre Thomassen wijst u de weg met De Customer Delight Strategie.

Het boek beschrijft twee basisstrategieën om Customer Delight te realiseren:

*het overtreffen of zelfs overstijgen van de verwachtingen van klanten

*warmte en egostreling

Aan de hand van pr...

For DC/AC Circuits courses requiring a comprehensive, all inclusive text covering basic DC/AC Circuit fundamentals with additional chapters on Devices. This renowned text offers a comprehensive yet practical exploration of basic electrical and electronic concepts, hands-on applications, and troubleshooting. Written in a clear and accessible narrative, the Seventh Edition focuses on fundamental principles and their applications to solving real circuit analysis problems, and devotes six chapter...

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'There are two people, and only two, whose ideas must be taught to every MBA in the world: Michael Porter and Henry Mintzberg.' - Forbes Magazine The Strategy Process is a truly original and authoritative strategy textbook. The author team of Mintzberg, Lampel, Quinn and Ghoshal introduce a richness of theory and practice into this text, offering an ideal introduction for those who want to develop a deep understanding of strategy. Now into its fifth edition, this text does not shy away from t...

You'll start with a complete overview of the fundamental principles of patterns, and the role of object-oriented analysis and design in contemporary software development. Then, using easy-to-understand sample code, Alan Shalloway and James Trott illuminate dozens of today's most useful patterns: their underlying concepts, advantages, tradeoffs, implementation techniques, and pitfalls to avoid. Many patterns are accompanied by UML diagrams.

Met deze elfde druk heeft het Tabellen voor bouw- en waterbouwkunde opnieuw een grote revisie ondergaan. De inhoud is aangepast aan de laatste versies van de Eurocodes, het stelsel van Europese en nationale normen op het gebied van bouwconstructies, en aan de laatste eisen van het Bouwbesluit. De tabellen zijn duidelijk en eenvoudig te raadplegen. Tabellen voor bouw- en waterbouwkunde is een toonaangevend naslagwerk voor professionals en studenten van het mbo, hbo en de technische universitei...

For courses in Electrical Engineering. Accessible and applicable learning in electrical engineering for introductory and non-major courses The #1 title in its market, Electrical Engineering: Principles and Applications helps students learn electrical-engineering fundamentals with minimal frustration. Its goals are to present basic concepts in a general setting, to show students how the principles of electrical engineering apply to specific problems in their own fields, and to enhance the over...

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For anyone who wants to communicate effectively in business,this is your complete reference guide for any form of written communication. Packed with over 500 sample documents, over 100 tips for better business writing and useful templates you can apply to your writing immediately, Model Business Letters will help you put the key rules of good business writing into action.