Address real-world organisational challenges by applying the principles of Service Operations Management Service Operations Management, 6th edition provides an understanding of how service performance can be improved in organisations. It features tools and techniques throughout, along with examples from a wide variety of international businesses.

The gold-standard in veterinary histology textbooks, updated and revised, with new clinical correlations In the newly revised seventh edition of Dellmann's Textbook of Veterinary Histology, a team of distinguished veterinary professionals delivers a comprehensive update on the function of cells, tissues, and organs in domestic animal species. It effectively bridges the gap between anatomy and physiology and is filled with high-quality electron micrograph and color micrograph images. The book ...

The fourth European edition of Microeconomics and Behaviour builds on its core analytical foundations, and embeds them in accessible and engaging real-world examples to demonstrate the relationship between economic thinking and analysis and human behaviour. By blending theory with practical application, students are encouraged to think like economists and critically assess the technical tools of microeconomics and to find more interesting and innovative ways of applying them, ultimately devel...