Begins with the history of interpreting in Europe and Australia, then looks at how it is done today, and what lies ahead. The different modes of interpretation are explained; there are tips for beginners such as how to overcome stage fright, what to do if you miss something, booth behaviour and microphone manners, how to become a graceful scapegoat, economise your voice and make delegates laugh as well as how to deal with Australianisms. A chapter is devoted to conference organisers, another ...

What is in Creating Lean Dealers?

Creating Lean Dealers is a DIY guide to enable dealers to achieve such a step-change for themselves. It works through, using examples, diagrams and detailed instructions, how to transform performance in service and repair. Then it goes on to describe how the same logic can be applied to all other areas of the dealer business to give a win-win-win for customers, dealer staff and shareholders.

The journey to becoming a Lean dealer begins by getting a real under...