Excellence in Business Communication takes a close look at the fundamental skills and principles of business communication. Featuring practical advice, time-tested processes, and real-world examples, Excellence is the premier text for helping you hone and develop essential communication skills. The 14th Edition continues to set new standards for currency and innovation.

The authors performed extensive research to ensure up-to-date coverage of diversity, equity, and inclusion in communication ...

Introduction to Qualitative Research Methods in Psychology, gives you a solid foundation in the key principles of qualitative research. This easy-to-follow textbook provides practical guidance through the core methods of data collection, data analysis, and report writing in qualitative research, encouraging you to successfully carry out your own research.

"This book could be described as an encyclopedia of service design-Erl leaves nothing to chance. Indispensable." -Steve Birkel, Chief IT Technical Architect, Intel Corp. "An absolute pleasure to read...the best SOA book I've read.

A book I would recommend to all of my colleagues; it provides much insight to the topics often overlooked by most books in this genre...the visuals were fantastic." -Brandon Bohling, SOA Architecture and Strategy, Intel Corporation "This book is a milestone in SOA l...

For two- and three-semester university physics courses. 0134988558 / 9780134988559: Volume 1 contains Chapters 1–19 Focus on the fundamentals and help students see connections between problem types Richard Wolfson’s Essential University Physics is a concise and progressive calculus-based physics textbook that offers clear writing, great problems, and relevant real-life applications in an affordable and streamlined text. The book teaches sound problem-solving strategies and emphasizes conc...

In A Tour of C++, Third Edition, Bjarne Stroustrup provides an overview of ISO C++, C++20, that aims to give experienced programmers a clear understanding of what constitutes modern C++. Featuring carefully crafted examples and practical help in getting started, this revised and updated edition concisely covers most major language features and the major standard-library components needed for effective use. Stroustrup presents C++ features in the context of the programming styles they support,...

The Definitive, Learner-Friendly Guide to Chemical Engineering Separations--Extensively Updated, Including a New Chapter on Melt Crystallization Efficient separation processes are crucial to addressing many societal problems, from developing new medicines to improving energy efficiency and reducing emissions. Separation Process Engineering, Fifth Edition, is the most comprehensive, accessible guide to modern separation processes and the fundamentals of mass transfer. In this completely update...

This preparation book for the Cambridge advanced and proficiency exams provides coverage of the structures and vocabulary essential for exam success. Grammar is presented clearly and concisely in each unit with integrated vocabulary content, and varied and challenging exercises.

Where great science meets great teaching. At just fourteen chapters, Psychology: Core Concepts 7e provides rich coverage of the foundational topics taught in most introductory courses. Psychology: Core Concepts focuses on a manageable number of core concepts (usually three to five) in each chapter, allowing students to attain a deeper level of understanding of the material.

Learning is reinforced through focused application and critical thinking activities, and connections between concepts ar...

A History of Mathematics, Third Edition, provides students with a solid background in the history of mathematics and focuses on the most important topics for today's elementary, high school, and college curricula. Students will gain a deeper understanding of mathematical concepts in their historical context, and future teachers will find this book a valuable resource in developing lesson plans based on the history of each topic. This book is ideal for a junior or senior level course in the hi...

From SAT scores to job search methods, statistics influences and shapes the world around us. Marty Triola's text continues to be the bestseller because it helps students understand the relationship between statistics and the world, bringing life to the theory and methods. Essentials of Statistics (a briefer version of Elementary Statistics-see below for the full series) raises the bar with every edition by incorporating an unprecedented amount of real and interesting data that will help instr...