Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter p...

How will businesses use quantum technology in the future? What problems will a quantum computer solve? How long will it take before these devices become commercially relevant?

With the first generation of quantum computers on the horizon, understanding their impact is more relevant than ever. Luckily, you don’t need a physics degree to understand the functionality of these computers – just like you don’t need to know how a transistor works to excel in conventional it.

This book is the...

The IPMA ICB4® is the international standard on competence for project, programme and portfolio managers. The competence needed for each of these domains is defined in the following competence areas: “People” (how do you interact with the people around you, and yourself); the “Practice” of our work (needed for Projects, Programmes and Portfolios); the “Perspective” of the intiatives you’re running (the context within which the initiative is run and the link to what needs to be ...

In recent times, physicists have come to appreciate information’s central role in the universe’s grand plan. That and the fact that an explicit understanding of the informational relationships involved may well be key to unlocking many of the universe’s deepest secrets. That makes the birth of both Computer and Information Science not only essential to the explosion of modern technological success, but also to our understanding of reality itself. In recognizing that, what unfolds is a s...

The classic guide to how computers work, updated with new chapters and interactive graphics

"For me, Code was a revelation. It was the first book about programming that spoke to me. It started with a story, and it built up, layer by layer, analogy by analogy, until I understood not just the Code, but the System. Code is a book that is as much about Systems Thinking and abstractions as it is about code and programming. Code teaches us how many unseen layers there are between the computer syst...

The market leading textbook for trainees and practitioners counselling children. It contains lots of short chapters offering practice frameworks, skills and interventions.

When the Allied Forces arrived in the Netherlands after Operation Market Garden, the country’s long-awaited liberation from National Socialist occupation finally came in the summer of 1945. With freedom reclaimed, a wave of joy and hope swept through the nation, finding its most powerful expression in the stirring liberation songs that resonated across the land. These songs, an evocative transatlantic soundtrack of freedom, captured the spirit of the time through music, lyrics, and dance, c...

In the rapidly evolving world of technology, Artificial Intelligence (AI) and Machine Learning (ML) stand out as two of the most influential and transformative forces. This comprehensive guide explores the application of AI and ML across key sectors such as healthcare, finance, retail, and automotive, providing a deep dive into how these technologies are revolutionizing practices, from enhancing medical diagnostics to driving autonomous vehicles and beyond.

The book not only explores practica...

Little is known about the African women who came to Europe from the 1870s onwards, nor do we dare to imagine them as wealthy, elegantly dressed individuals with refined tastes and fluent in several languages. The Krio Fernandino represented a multisited, multilocal, transnational, transcontinental and Afropolitan community that lived between Africa and Europe from the late 19th century onwards. This book explains how the Krio Fernandino, and particularly their women, transcended the barriers ...

By combining different perspectives and methods of empirical research, this PhD thesis generates multi-disciplinary insights into the rise of the logistics complex and its planning discourse whilst focusing specifically on XXL distribution centres (DCs) in the Netherlands. Since the 1980s, the building footprint of this complex has increased fourfold, to approximately 80 million square metres, generating a new large-scale landscape type: Landscapes of Trade. The research addresses urgent i...