Have you ever wondered why satisfied customers don’t always stay loyal customers? Why do many companies adopt new sales or enabling technologies, yet fail to see the expected increase in turnover or customer satisfaction? And why do customers expect more from your company despite your yearly innovations?

The answer is both complicated and simple. It’s complicated because it requires changing outdated thinking and processes. However, it becomes simple to understand the customer when you th...

This is the definitive, vendor-neutral guide to building, maintaining, and operating a modern Security Operations Center (SOC). Written by three leading security and networking experts, it brings together all the technical knowledge professionals need to deliver the right mix of security services to their organizations. The authors introduce the SOC as a service provider, and show how to use your SOC to integrate and transform existing security practices, making them far more effective. Writi...

Direct from Microsoft, this Exam Ref is the official study guide for the new Microsoft MS-900 Microsoft 365 Fundamentals certification exam.

Exam Ref MS-900 Microsoft 365 Fundamentals offers professional-level preparation that helps candidates maximize their exam performance and sharpen their skills on the job. It focuses on helping students demonstrate foundational knowledge of cloud services, the Software as a Service (SaaS) cloud model, and Microsoft 365 cloud service offerings, options, a...

Strategic Monoliths and Microservices helps business decision-makers and technical team members collaborate to clearly understand their strategic problems, and identify their optimal architectural approaches, whether those turn out to be distributed microservices, well-modularized monoliths, or coarse-grained services partway between the two. Writing for MBA and IT students alike, leading software architecture expert Vaughn Vernon and Tomasz Jasku+éa guide you through making balanced archite...

What a great, shaking, grieving party this book is - the best.' Eileen Myles'I read with the aching intensity of a person possessed ...