"Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications.

Elevate your organization’s customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a com...

Epicurean philosophy is a philosophy of knowledge, nature and pleasure. The second part of a two-volume set, this edited collection examines the core areas of Epicureanism : physiology, epistemology and ethics. The study is carried out from multiple perspectives: the reconstruction and analysis of primary sources, an examination of the debates and controversies surrounding the school of Epicurus, and a review of the reception of Epicurean philosophy. By challenging the widespread stereotype o...

Situated within the vast Karakum desert of western Central Asia, the Merv oasis exhibits a trove of archaeological sites, owing to its rich ancient and medieval history. Likely due to its strategic location along the historic Silk Roads, the oasis boasts no less than three distinct urban sites, each corresponding to a different period.

During the Islamic Golden Age (8th-13th centuries CE), the city of Merv flourished as a significant centre of Islamic scholarship and occasionally served as a ...

Communication and media have become integral parts of our daily lives and society. Yet, we know very little about them. We may know how to connect with each other and which apps to download, how do all these different media actually function? And where does communication begin and end?

This introductory handbook provides an overview of both historical and contemporary developments within communication sciences. Additionally, it contains recognizable real-life cases, with contemporary examples...

Originally published in 2001, reissued as part of Pearson's modern classic series.

In The Software Craftsman, Sandro Mancuso explains what craftsmanship means to the developer and his or her organization, and shows how to live it every day in your real-world development environment. Mancuso shows how software craftsmanship fits with and helps students improve upon best-practice technical disciplines such as agile and lean, taking all development projects to the next level. Readers will learn how to change the disastrous perception that software developers are the same as fa...

The Professional Product Owner will help product owners and their organizations refocus on value as the primary objective. The authors offer detailed practices for identifying where value can be found, measuring it, and maximizing it throughout the entire product lifecycle. Drawing on their combined 40+ years of experience in using agile and Scrum in product delivery, the authors show how to go beyond merely writing requirements and managing product backlogs, to take accountability and drive ...

Refactoring is about improving the design of existing code. It is the process of changing a software system in such a way that it does not alter the external behavior of the code, yet improves its internal structure. With refactoring you can even take a bad design and rework it into a good one. This book offers a thorough discussion of the principles of refactoring, including where to spot opportunities for refactoring, and how to set up the required tests. There is also a catalog of more tha...

Designed for all Cisco DevNet Professional candidates, it covers every DEVCOR 350-901 objective concisely and logically, with extensive teaching features designed to promote retention and understanding. This includes:

- Pre-chapter quizzes to assess knowledge upfront and focus study more efficiently

- Foundation topics sections that explain concepts and configurations, and link theory to practice

- Key topics sections calling attention to every figure, table, and list students...