This textbook provides a clear and concise introduction to business and management consultancy. It will help you understand practices and techniques to hire and to implement business and management consultancy, giving you the essentials for success in your studies and later industries when working with - and not just for - consultancy firms. Built around learning objectives and providing engaging, real-life examples, this text empowers the reader to understand the ‘what’, ‘how’, ‘wh...

The first half of ‘Databases and SQL’ discusses what a database is, the essence of what a database management system is, the place of database technology in system development and the relational model on which relational databases are based.

The book gives definitions of the concepts of the relational model, it shows the way a relational database is designed, how to verify the design of a relational database and how to implement a relational database with the use of SQL.

The second half ...

In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The authorâ€...