Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...

"The Agile Leader is more of a phenomenon than a role. As a responsible decision-maker, how do you know that you are working with a good Agile Leader? How does someone demonstrate good leadership? Learn about the agile competences in our IPMA reference Guide ICB4® in an Agile World

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This is the sixth edition of a book bringing together microeconomic insights on the functioning of non-profit organisations, complementing the wide range of books on the management of non-profit organisations by focusing on both theoretical and empirical work. Firstly, definitions of non-profit organisations are considered, after which the economic rationale behind their existence is examined, followed by a study of the demand for them and its implications for their functioning. The final cha...

A pandemic, a war in Europe and a climate that is getting warmer and warmer; in recent years, Alexander De Croo has had little option but to be a crisis prime minister. Even so, he is more convinced than ever that tomorrow will be better than today.

Why the best is yet to come radically challenges the doom-laden thinking, nationalist tendencies and destructive negativism that characterise so much of modern politics.

Our country is bursting with talent. If we give our people freedom, confidenc...

This work deals with topics related to mobility, contacts and transmission of knowledge. The study of these topics regarding the past can promote an understanding of the social implications of migration, communication and learning today through long-term perspectives of change. This volume focuses on these topics in the Mesolithic by analysing a specialised lithic concept known previously from Scandinavia and Northern Germany. The implementation of the Handle Core Pressure Concept (HCPC) is b...

Currently, reproduction numbers of pandemic models (SIR, SEIR, Lotka-Euler and others), basic or not, and their constituent parameters like transmission rate or duration of infectiousness, mainly are estimated as one average value for either a moving period in time [0,t], or for the whole duration [0,T] of the pandemic. This book statistically investigates these parameters, and thereby the reproduction number as timedependent: hence the name 'Timelocal Reproduction Number'.

For instance, th...

Embark on an inspiring journey with "Building a Business." This transformative guide unveils the secrets of success, emphasizing perseverance, adaptability, and strategic planning. It's not just a book; it's a roadmap for entrepreneurs turning dreams into reality. Reflect on your journey, draw inspiration, and envision businesses that leave a lasting impact. Celebrate the entrepreneurial spirit, a force driving innovation, and embrace the legacy you're creating. Whether a seasoned business ow...