Marketing: An Introduction shows you how creating and capturing customer value drives effective marketing strategies. The text reflects major trends and shifting forces that impact marketing in this digital age of customer value, engagement and relationships. This in turn gives you a richer understanding of basic marketing concepts, strategies and practices.

The 15th Edition features updated and deeply developed chapter-opening vignettes, Marketing at Work highlights, company cases and end-of...

A focused, user-friendly introduction to international financial reporting International Financial Reporting, 8th edition by Melville employs a practical, applied approach in exploring and explaining the key financial standards. With more than 140 countries in the world now using international financial reporting standards (IFRS (R) Standards), knowledge of the standards issued by the International Accounting Standards Board (IASB (R)) is vital to your success in financial accounting. Offerin...

For marketing courses that focus on creating a marketing plan. A step-by-step guide to creating a customized marketing plan. The Marketing Plan Handbook is the only planning handbook to guide readers, step-by-step, through the complete development of a realistic, customized marketing plan.

Learning From Strangers is the definitive work on qualitative research interviewing. It draws on Robert Weiss's thirty years of experience in interviewing and teaching others how to do it. The most effective interviews, says Weiss, rely on creating cooperation -- an open and trusting alliance between interviewer and respondent, dedicated to specific and honest accounts of both internal and external events. Against the eclectic background of his work in national sample surveys, studies based o...

For courses in International Marketing and Global Marketing. This is the leading MBA text in international marketing-with comprehensive cases.

For Student Success and Career Development, or Critical Thinking courses. Written by two of the leading experts in the field, this book's approach to critical thinking is as a process for taking charge of and responsibility for one's thinking. Based in theory developed over the last 30 years, it focuses on an integrated, comprehensive concept of critical thinking that is both substantive and practical; it fosters the development of basic intellectual skills students need to think through cont...

For one-semester, undergraduate-level courses in Optoelectronics and Photonics, in the departments of electrical engineering, engineering physics, and materials science and engineering. This text takes a fresh look at the enormous developments in electo-optic devices and associated materials-such as Pockels (Lithium Niobate) modulators.

Gain a comprehensive understanding of essential operations management principles with this easy to read introduction to the subject "This textbook provides valuable insight into the essentials of directing, designing, delivering and developing operations. For the times we live in, the addition of 'responsible operations' at the end of each chapter makes the book an essential text for any operations management course." Dr Philip Davies, Associate Professor of Operations Management Henley Busin...

- Breed inzetbaar binnen het hbo;

- geeft inzicht in functioneren vanuit procesgerichte benadering;

- uitgebreide online ondersteuning.

Kijk op Bedrijfsprocessen toont de student bedrijfsprocessen in allerlei soorten organisaties. Het boek past in de beginfase van iedere hbo -opleiding en is het enige inleidende boek dat de student inzicht geeft in het functioneren vanuit de procesgerichte benadering.

Deze uitgave biedt een referentiekader van waaruit de studenten de werking van organisaties ...

Klinisch redeneren is een goed hulpmiddel voor verpleegkundigen bij het logisch en doelgericht verplegen. Dit boekt helpt je daarbij; praktisch, begrijpelijk en gebaseerd op een stevig theoretisch fundament. Klinisch redeneren geeft je handvatten voor de praktijk. Het is geschreven voor studenten Verpleegkunde. Omdat veel (aankomend) verpleegkundigen gegevensverzameling, analyse, doelstellingen en interventies lastig vinden ontstond Klinisch redeneren dat doe je zo.

Op een compacte en duideli...