A uniquely global, holistic, strategic and tactical grounding in managing customer and other stakeholder experiences and relationships across the value chain, cultures and countries.

A Super Quick guide to translating your research into an effective, well-designed poster for any kind of assessment.

A candid and engaging exploration of how to face the challenges of school leadership head on and succeed, exploring a range of leadership topics and supported by a range of fascinating real life examples.

Social inequality is a core area of Sociology, as well as working across Pol & IR, Health and Social Work. This new edition still provides a comprehensive introduction to all areas of social inequality, complete with new chapters on sexuality, employment and migration and has been fully updated with coverage of covid-19, Brexit and the recent BLM protests and how they relate to inequality.

Designed to help students think critically about the skills and knowledge they need to understand and tackle inequality, and provide meaningful help to those people most in need.

A timely book which supplies aspiring early childhood professionals with a clear understanding of early reading for under-fives.

A must-read for anyone who is keen to learn what we should know and do about this highly complex and ever-contested boundary line.

Each chapter presents distinct concepts and ideas in Critical Discourse Analysis, explaining how to use them in your research - and why. Packed with case studies of news texts, social media content, memes, promotional videos, institutional documents, infographics and webpages, the book shows you how to apply each set of tools to real life examples.

This practical, user-friendly guide consists of 100 original activities that have been designed to inspire and support educators of research ethics and integrity at undergraduate and postgraduate level.