"Ball's lucid and timely book offers a portal into a new realm."—The Economist

The essential guide to dealing with people Ever wished you could persuade people more easily, have more constructive conversations, or connect better with those around you? Let's face it, if you want to achieve success in life, you're going to have to deal with people. That's why great interpersonal skills will give you a huge advantage in life. They can make the difference to getting ahead at work, getting the best from your team, and even improving your family relationships. But dealing wit...

An accessible, entertaining and definitive account of the amazing role hormones play at every stage of our lives

Communicating effectively is crucial to improving employee engagement, organizational culture, and performance. Learn how to focus your time and resources to make the most positive difference to your organization and its people. Successful Employee Communications explores how to help organizations work with purpose, be better listeners and connect with employees who have higher expectations and new ways of working.

Easy-to-follow frameworks and checklists will help you conduct an internal com...

The revised and updated third edition of Simplified TRIZ: New Problem Solving Applications for Technical and Business Professionals, 3rd Edition continues to demystify TRIZ (systematic innovation), the internationally acclaimed problem solving technique. It demonstrates how TRIZ can be used as a stand alone methodology or used to enhance Lean, Six Sigma, and other systems of organizational improvement. Simplified TRIZ 3rd Edition once again strikes the perfect balance between overly complex a...

Strategic Management for Tourism, Hospitality and Events is the must-have text for students approaching this subject for the first time. It introduces students to fundamental strategic management principles in a tourism, hospitality and events context and brings theory to life by integrating a host of industry-based case studies and examples throughout. This fourth edition has been fully revised and updated to reflect the major changes in strategic direction for these industries due to the mo...

Organizations act, but what determines how and when they will act? There is precedent for believing that the organization is but an extension of one or a few people, but this is a deceptively simplified approach and, in reality, makes any generalization in organizational theory enormously difficult

Conceived by Chris Grey as an antidote to conventional textbooks, each book in the 'Very Short, Fairly Interesting and Reasonably Cheap' series takes a core area of the curriculum and turns it on its head by providing a critical and sophisticated overview of the key issues and debates in an informal, conversational and often humorous way.

McGuire's student-friendly introduction to the field of HRD provides a good balance of theory and practice.

The theoretical foundations of management strategy are identified and outlined in this text. Five theories are considered in the light of questions about how organizations operate efficiently, cost minimization, wealth creation, individual self-interest and continued growth.