TRANSPORTATION: A SUPPLY CHAIN PERSPECTIVE, 9E equips you with a solid understanding of what is arguably the most critical and complex component of global supply chains. You learn the fundamental role and importance of transportation in companies and society as you study the complex environment of transportation service. The authors provide an overview of the operating and service characteristics, cost structure, and challenges providers of transportation face. This edition highlights critica...

The Fifth Edition of the bestseller Research Methodology has reimagined, redesigned (now in landscape format), and fully renovated how a textbook can help students achieve success in their methods course or research project.

Brukner & Khan's Clinical Sports Medicine is the world-leading title in sports and exercise medicine, providing an authoritative foundation for clinicians and students. This complete practical guide to physiotherapy and musculoskeletal medicine covers all aspects of diagnosis and contemporary management of sports-related injuries. The Fifth Edition has been expanded to accommodate a much higher level of evidence-based content. It reflects the huge amount of new research and significant change...

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This book presents a comprehensive introduction to Integrated Business Planning (IBP), building on practitioner's experience and showcasing the value gains when moving from disconnected planning to IBP. It also proposes a road map for the transformation of planning, including technological initiatives, business priorities and organizational processes, and demonstrates how to motivate different IBP stakeholders to work together, when and how to connect strategic (to be understood as long term ...

NAVBasics has been designed for the junior officer undertaking study. The three volumes have been divided carefully, bringing together items that are usually taught in tandem and ensuring the order flows in a logical manner.

It is written in plain English and contains numerous diagrams, worked examples and exercises on key areas of the Navigational Syllabus. Information that is formally part of the syllabus is held in sections at the end of each volume, providing a useful start to the additio...

1. This edition retains many features from the first edition, including: a concise structure with practical language; a focus on conversation, phonetics and characters at the elementary level; an emphasis on well-structured grammar and the unique features of Chinese characters; a vocabulary based teaching method；2. In Volume 1 of this edition, ”lesson” is changed into ”unit”, with each unit including three lessons; this allows a clearer structure and more concise texts. 3. Scaffoldi...

- Het eerste studieboek over Customer Journey voor het hoger onderwijs;

- leert studenten vanuit de klantbeleving te kijken, denken en doen;

- gebaseerd op de praktijkervaring van honderden Customer Journey-projecten.

Voor een groeiend aantal organisaties is klantbeleving de sleutel tot succes. Een goede klantbeleving leidt tot loyale klanten, spontane aanbevelingen en commercieel resultaat. De belangrijkste methodiek om dit succes te behalen is de Customer Journey, het centrale thema van dit...