Based on her PhD and 25 years of experience in CX transformation, Dr. Zanna van der Aa has developed a unique three layered model for human-centric customer experience transformation. It helps leaders ignite transformation, scale it into the system, and inspire it with purpose. You’ll discover how to make customer and employee experience more than a promise: a system that works. From CEOs to CX leaders, you’ll learn how to demystify hype, embrace tiny habits, prove impact in months instea...

The greatest treasure in the spiritual life is not faith, but love.

How did we step out into our celestial backyard? From Galileo's shopping list to the first art on the Moon, from early science fiction to Space Invaders, Dallas Campbell weaves together the revolutionary experiments and spectacular scenes that chart our encounters with the final frontier.

A groundbreaking guide on how to regain control of your time and your life from New York Times bestselling author Chris Guillebeau.

Mapped to the NMC Standards and featuring insights from real students, this book explores the specific communication and interpersonal skills required of nursing associates, considering different practice settings across all fields of nursing.