Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It...

At the end of the 5th millennium BCE, some of the vastest settlements of the time emerged on the forest steppe north of the Black Sea. The largest of these sites were found between the Southern Bug and Dnieper river. There they occur only tens of kilometres apart and are assumed to be partly coeval. The Trypillia 'mega-sites' reached sizes of up to 320 hectares with up to 3000 buildings in one place. During their peak times as many as 11.000 people could have lived in one of those settlements.

But how did people come together in these Trypillia 'mega-sites' with several thousand dwellings? How long were such sites inhabited, and how many people lived there? Were these settlements the first towns, preceding the Mesopotamian development? To address these questions, this book presents the results of the investigations at the Maidanets'ke 'mega-site'...

The ITIL pocket guides of Van Haren Publishing are since long

recognized as the industry classic guide on the topic of ITIL, in many

languages. Over the years this authoritative guide has earned its place

on the bookshelves and in the briefcases of industry experts as they

implement best practices within their organizations.

This pocket guide will provide readers with an understanding of the

ITIL 4 service management framework, by:

• understanding the key concepts of service management

• ...

An understanding of cities as open systems whose agents act on them simultaneously from below and above, influencing urban processes by their interaction with them and with each other, is replacing the simplistic debate on urban participation which asks whether cities should be organized bottom-up or top-down. This conceptualization of cities as complex systems calls for new collaborative city-making methods: a combination of collaborative planning (which already embraces various agencies and...

Most mediators are working with models - consciously or unconsciously - such as Glasl's model on Escalation, the ZOPA and the Drama Triangle, to name the best known. This book brings together almost 60 models which can be used in mediation. It includes an overview on how to apply these in practice and what its use is in a mediation. The aim of the book is to assist mediators in doing their job more effectively and thus raise the level of mediation.

Models for Mediation is a welcome contribut...

This book focuses on building and managing a strong network and reciprocal relationships for the entire organization by implementing a professional relationship management approach at strategic, tactical and operational level.

Apparatus and apparatisation, the focus of the Cyber-Physical Architecture (CpA) issue #2 of SPOOL, refer to an assemblage of various components, tools, and instruments that in combination produce an exponential surplus beyond the linear sum of parts.

The CpA #2 samples various interests afforded by the apparatus and apparatisation in and of architecture and how they open up new potentials and opportunities. The first article, Building as Apparatus? (by Leach) addresses the theme of “buildi...

Toen de schilder Jacopo Tintoretto

(1518-1594) rond 1560-1570 zijn

Heilige Catharina schilderde, een

0monumentaal altaarstuk voor de

Venetiaanse kerk San Geminiano,

had zijn roem een hoogtepunt bereikt.

“Capriccioso, presto, e risoluto”, dat

is hoe de Italiaanse kunsthistoricus

Giorgio Vasari hem destijds omschreef.

Wispelturig, snel en vastberaden.

Vasari kon Tintoretto’s stijl moeilijk

plaatsen maar vond hem toch een van

fascinerendste schilders aller tijden.

Het emotioneel beladen we...

Stop working hard to resolve problems. Particularly those problems that keep returning, but in a different form. Look for the reason why the problem in question is a good solution. Discover what’s blocked. Moving Questions help you to do this.

By asking Moving Questions, you introduce movement to situations that are stuck. Both professionally and personally. For you and other people. By asking questions such as: Who does this problem belong to? Is it yours or does it belong somewhere else?...

Wave against the current by asking the right questions.

Barbara Hoogenboom, Jan Jacob Stam en Bibi Schreuder have combined their knowledge and translated

it into questions that you can ask per theme. 224 questions spread over 45 themes. Every question has the potential to help you a step further.