This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers.

This book is a study of strategic renewal in the consumer co-operative sector, using eleven international case-studies to demonstrate how the concept has been applied over the last fifty years.

This book examines the possibility of using information provided by performance measurement systems in the process of preparing integrated reports.

The book presents an approach anchored in strategic improvisation – a combination of order and chaos. It describes strategic improvisation as a concept, mindset and toolbox for leaders and organizations.

Haavelmo’s The Probability Approach in Econometrics is acclaimed as the manifesto of econometrics. This book challenges Haavelmo’s probability approach, shows how its use is delivering defective and inefficient results, and argues for a paradigm shift in econometrics towards a full embrace of machine learning.

We are at a momentous inflection point in our evolutionary history: generative AI is becoming mainstream, transforming the world of work, and specifically that of knowledge workers. This book helps you to navigate your upskilling journey to remain relevant and to add value in the workplace.

The book is essential reading for CISOs, DPOs, CPOs, Sourcing Managers, Vendor Risk Managers, Chief Procurement Officers, Cyber Risk Managers, Compliance Managers, and other cyber stakeholders, as well as students in cyber security.

The One Truth is the One Thing that Explains Everything The One Truth, by 14x bestselling author and thought leader Jon Gordon, guides you on a path to discover revolutionary insights, ancient truths and practical strategies to elevate your mind, unlock your power and live life to the fullest. The One Truth is that our state of mind, the thoughts we think, the words we say, the life we live, the power we have and everything we experience is ultimately influenced by oneness and separateness. A...

The internationally bestselling story of a young woman whose death in 1951 changed medical science for ever . . .

Financial Accounting for Decision Makers, 11th edition will help you understand key principles and techniques and develop skills to make informed business decisions. Now with more exercises for self-study, the book is clear and easy to read and is updated with real world examples from business practice.