Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how the quality of customer experience is the key to unlocking greater engagement and higher custome...

For courses in Motor Controls, Electric Machines, Power Electronics, and Electric Power. This best-selling text employs a theoretical, practical, multidisciplinary approach to provide introductory students with a broad understanding of modern electric power. The scope of the book reflects the rapid changes that have occurred in power technology over the past few years-allowing the entrance of power electronics into every facet of industrial drives, and expanding the field to open more career ...

A practical guide that breaks down the complexities of sexuality and gender whilst understanding the interpretations and manifestations which can be placed on both, this important text familiarises the reader with all of the common and many of the less common sexualities, genders and relationship forms, and explains experiences and issues relating to each.

Under neoliberalism the cult of individualism reigns supreme, forced upon us through culture, media and politics, it fatally limits our capacity to escape the current crisis of democratic politics. In Common Ground, Jeremy Gilbert asks us to reimagine the philosophical relationship between individuality, collectivity, affect and agency, proposing a radically non-individualist mode of imagining social life. The book considers how opponents of neoliberal hegemony, and of the individualist tradi...

Completely in line with the 2013 exam specifications, Proficiency Expert provides everything you need to help your students succeed. This coursebook supports students by giving them:

Examining current research on group counseling and psychotherapy, this is an essential resource for advanced students and researchers alike. Major topics in the field of groups are included: history; best practices; settings; groups across the lifespan; special topics; multicultural groups; as well as critical issues and emerging themes in group counselling and psychotherapy.

Featuring a host of judiciously edited and fully contextualised readings, this text provides students with an engaging resource on American Intergovernmental Relations

Featuring definitions, theoretical debates, coverage of social development practice, and discussion of future challenges, this key new text introduces students to all aspects of Social Development studies

Offers an introductory qualitative research for social science disciplines. This book covers the full range of methodologies and viewpoints about the field, including coverage of social media as a tool to facilitate research or as a venue for study.

Drawings and sequential images are an integral part of human expression dating back at least as far as cave paintings, and in contemporary society appear most prominently in comics. Despite this fundamental part of human identity, little work has explored the comprehension and cognitive underpinnings of visual narratives-until now.

This work presents a provocative theory: that drawings and sequential images are structured the same as language. Building on contemporary theories from linguisti...