This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, an...

Open Agile Architectureâ„¢, a standard of The Open Group, offers an approach to architect at scale with agility. It provides guidance and best practices for Enterprise Architects seeking to transition into Agile and Digital contexts.

Empowering an Enterprise to Succeed with its Digital-Agile Transformation

Agile teams drive the enterprise’s Digital Transformation by inventing new business models, delivering superior customer experiences, developing digital products, and architecting highly...

ITIL® 4 Leader Digital and IT Strategy (DITS) Courseware. ITIL® 4 DITS Is one of the two Strategic Leader (ITIL SL) modules.

This module will concentrate on the alignment of digital business strategy with IT strategy. The module also incorporates how disruption from new technologies are impacting businesses in every industry and how company leaders are responding.

The ITIL® 4 Leader: Digital and IT Strategy (DITS) module guide how the strategy should impact the design, delivery, and suppor...

Do you negotiate about responsibilities, strategic decisions, mergers and takeovers or your salary? Or do you negotiate with children and adolescents? Or are you involved in government negotiations? We all negotiate. Every single day. Often without even realising it. Surprisingly our negotiations continuously succeed or fail for the same reasons.How well do you negotiate? This book gives you four Keys to make your negotiations more intelligent and increase your nq®. It teaches you to bend ev...

Forum Theory suggests that Science and Learning are served by a National Assembly. Researchers can vote annually, while a National Academy may form a Senate. The Assembly improves governance, the forum itself, and research integrity.

Researchers in science and learning can simply create their National Assembly. They can set up a foundation, give rules of operation, recruit members, organise elections and have a constitutional meeting. With sufficiently large membership the operating costs ca...

This book is a representation of poems that were written from the author's heart. They speak from the many social problems that surface and exist throughout the world. Although these issues have permeated from place to place, there is still hope. There are joys in life, but there are also sorrows. Sometimes these sorrows are of the very day kind- sad, but survivable. Other sorrows affect us so profoundly, so significantly and indelibly that we instinctively know life will never be the same. W...

The city of The Hague has a special relationship with Peace and Justice. This booklet links up many centuries of legal developments in The Hague at national and international level with what can still be seen on our city’s streets today. We have chosen a continuous storyline in which legal ‘fun facts’ and developments are clearly elucidated without any unnecessary legalese, commencing at the time when torture was still the norm, and ending with the fight against cybercrime.

The book als...

Climate change is the most important challenge humankind ever faced.

GHG emissions must be reduced at great pace and to a signifi cant extent to keep

global warming below fatal thresholds. This can only be achieved if the obligations

of major players are suffi ciently clear. The Principles on Climate Obligations of

Enterprises’ main focus is on the obligations of enterprises. They identify the

reduction obligations, and articulate a series of related obligations.

The Principles aim to provi...

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With (w)EGO: Tailor-Made Housing, The Why Factory investigates participatory processes applied to housing design. These processes establish a negotiation among the desires of each of the residents of a housing slab and help determine the design of their apartments. To achieve this, Wegocity manifests a particular interest in the development of a gaming process. This game leverages the specificities of each resident and transforms them into spatial needs. This way, unexpected hous...