The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.

This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice ...

Governable, organizational and technological developments are taking place at an increasingly rapid pace. Structures are less and less fixed and new service and business models are necessary to maintain or improve the performance of an organization. This leads to an increasing need for governing capacity to quickly choose the right direction as an organization in the event of major changes and to maintain and strengthen coherence.

This book shows how the General Enterprise Architecting (GEA) ...

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Narrative Architecture reveals a stream of remarkable architectural and urban visions in the twentieth century that culminated in the construction of one of the most powerful, misunderstood and underutilized weapons of architectural and urban critique, thinking and representation.

This historical genealogy in three parts weaves inseparable modern architecture and narrative critique through never before seen images of half a century of utopian, heroic, commerc...

Building with Nature is een bewezen, innovatieve aanpak om watergerelateerde Nature-based Solutions te realiseren voor maatschappelijke problemen. Deze aanpak benut de krachten van de natuur en versterkt de kansen voor natuurontwikkeling, waardoor meerwaarde ontstaat voor omgeving,economie en maatschappij. EcoShape is een unieke samenwerking tussen wetenschappers, ingenieurs, bouwers, ontwerpers en NGO’s.

In het afgelopen decennium heeft EcoShape verschillende Building with Nature projecten...

The game for giving and receiving feedback

Feedback is a gift – a gift that enables you to learn, to change, to develop. Yet almost everyone finds it hard to give and to receive feedback.

The Feedback Cards provide an accessible and positive way to give and receive feedback. The cards can be used as a learning tool during (feedback) training sessions and are greatly suitable for teambuilding and all kinds of meetings.

The Feedback Cards are also available in Dutch: Feedbackkaarten deel 1 en 2.

It is a major challenge to write the history of post-WWII architectural theory without boiling it down to a few defining paradigms. An impressive anthologising effort during the 1990s charted architectural theory mostly via the various theoretical frameworks employed, such as critical theory, critical regionalism, deconstructivism, and pragmatism.

Yet the intellectual contours of what constitutes architectural theory have been constantly in flux. It is therefore paramount to ask what kind of ...

“I think we should be more outspoken when we see the detrimental effects of our activities to the natural environment and the animals within. In this book, without claiming to cover the full complexity, I explore the relationships between human and non-human animals. This ranges from our bound with close companions like cats and dogs, to public attitudes towards exotic animals living far way or in zoos. I also argue that animal welfare should be central in the sustainability debate: what I ...

To understand the physics of Black Holes, it is important to understand the first law in Physics which controls our entire universe. This is the law of “Perfect Equilibrium”. Within the entire universe there is always a prefect equilibrium between all the physical forces like gravity, forces of inertia, radiation pressure and Electro-Magnetic Interaction forces at any time, in any direction and at any space coordinate. This is the fundamental law in physics on which also the existence of ...

Grow Your Business Fast—And Still Have Fun!

Of all the challenges entrepreneurs face, scaling their business is one of the hardest, and the marketing department often bears the brunt when they are asked to meet rising expectations and demand without an increase in budget. How do marketers do more with less—without compromising on quality?

The answer lies in becoming a scaleur—combining entrepreneurial ingenuity with marketing skill and panache. Think Big, Scale Fast draws on lessons f...