This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by...

‘Terecht een bestseller.’ - NRC Handelsblad

‘Een hartstochtelijk pleidooi om kritisch te denken (...) robuust, smakelijk en zelfverzekerd opgeschreven.' - de Volkskrant

‘[Taleb] is Wall Streets voornaamste dissident. (...) [Misleid door toeval] is voor traditionele Wall Street-wijsheid ongeveer wat Maarten Luthers stellingen waren voor de katholieke kerk.’ - Malcolm Gladwell in The New Yorker

‘Uitstekend en tot nadenken stemmend... een vermakelijk boek’ - Financial Times

‘Een ...

De meest recente update van de 2018 uitgave. Het boek is bijna

2 keer zo dik geworden t.o.v. de vorige uitgaven.

Of u uit de schulden wilt komen, of aan het eind van de maand geld

wilt overhouden, of bijzonder welvarend wilt worden, dit boek is een

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onder meer hoe geld verdiend wordt en hoe u uw inkomen kunt laten

toenemen, hoe u niet alleen meer geld kunt verdienen, maar vooral

hoe u het kan behouden en voor u kunt laten...

An indispensable guide enabling business and management students to develop their professional competences in real organizational settings, this new and fully updated edition of Problem Solving in Organizations equips the reader with the necessary toolkit to apply the theory to practical business problems. By encouraging the reader to use the theory and showing them how to do so in a fuzzy, ambiguous and politically charged, real-life organizational context, this book offers a concise introdu...

NEW YORK TIMES BESTSELLER`A supremely practical and useful book.' Mark Manson, author of The Subtle Art of Not Giving A F*ck. A revolutionary system to get 1 per cent better every dayPeople think when you want to change your life, you need to think big. But world-renowned habits expert James Clear has discovered another way. He knows that real change comes from the compound effect of hundreds of small decisions - doing two push-ups a day, waking up five minutes early, or holding a single shor...

‘Verkopen is alles in het leven. Sterker nog, óf je bent aan het verkopen, óf je krijgt niets gedaan. Dit boek biedt een methode waarmee je de kunst van het communiceren onder de knie krijgt en waardoor je een leven kunt leiden waarin je het veel meer voor het zeggen hebt en waarvan je het heft in handen kunt nemen.’

Jordan Belfort, de Wolf van Wall Street, kan overtuigen als de beste. In dit boek onthult hij de methoden achter zijn ongekende verkoopsucces. Of je nou wilt leren verkope...

For too long, business has focused on short-term cost advantages through low-cost country sourcing with little regard for the longer-term implications of global sustainability. Purchasing and Supply Chain Management, Second Edition, not only fully addresses the environmental, social and economic challenges of how companies manage purchasing and supply chains, but also delves deeper into emerging areas such as modern slavery, digital technologies and circular supply chains. In addition to expl...

This introductory textbook provides a thorough guide to the management of food and beverage outlets, from their day-to-day running through to the wider concerns of the hospitality industry. It explores the broad range of subject areas that encompass the food and beverage market and its main sectors - fast food and casual dining, hotels and quality restaurants and event, industrial and welfare catering. It also looks at some of the important trends affecting the food and beverage industry, cov...

Conceived by Chris Grey as an antidote to conventional textbooks, each book in the 'Very Short, Fairly Interesting and Reasonably Cheap' series takes a core area of the curriculum and turns it on its head by providing a critical and sophisticated overview of the key issues and debates in an informal, conversational and often humorous way.

Uniting industry experience with academic expertise, the authors combine marketing communications and advertising with the branding perspective to provide students with a practical planning system and a seven-step approach enabling them to create a consistent and comprehensive marketing plan.