Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.”

XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains t...

This book talks about how to exploit business and service design techniques for business advantage in the financial sector. It does so, not through the theory but rather through how to deal with the enduring business issues and by addressing practical problems. The business issues that banks are using this new technology to address are long lasting. Hence the need to look at:

• how banks exploit the opportunities created by this new technology and

• how the banks will function differently.

These business issues are faced by both established banks and the relatively new Fintech sector. Fintechs have the advantage of being end-to-end designed from the outset but do not have the brand or depth of data available to established playe...

Information Security Foundation based on ISO/IEC 27001 ’22 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN.

This courseware is primarily developed for a classroom training in Information Security Foundation based on ISO/IEC 27001 ‘22. The basis for this courseware is the study book Foundations of Information Security Based on ISO27001 and ISO27002. The various modules in the courseware relate to paragraphs of t...

The TOGAF® Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world’s leading organizations to improve business efficiency. The TOGAF Certification Program has enabled more than 100,000 Enterprise Architects and trainers around the globe to demonstrate their proven knowledge of the framework and method.

This is the book you need to prepare for the TOGAF Business Architecture Foundation qualification. This edition is aligned to...

The structure of this book is based on the LSSA Skill set for Lean and Six Sigma Green Belt All of the techniques described in these Skill set will be reviewed in this book. The Lean elements will be discussed in chapter 1 to 6. The Six Sigma elements will be discussed in chapters 7 and 8. This book can be used for two purposes. Firstly, it acts as a guide for Green Belts undertaking a Lean or Six Sigma project following the DMAIC roadmap (‘Define – Measure – Analyze – Improve – Con...