This book deals with the process that leads to innovations. It provides an overall method for innovating in companies. As the method originated in Delft, it is called The Delft Innovation Method. It consists of five interconnected elements:

1. a general model of the corporate innovation process;

2. a facilitative leadership style;

3. a diversely composed innovation team;

4. the use of creative techniques;

5. the connection of the company to the external world.

The Delft Innovation Method is w...

Politiewerk is altijd het werken met informatie. Per definitie vaak gevoelig, want de politie verkrijgt die informatie vaak door gebruik te maken van bevoegdheden die slechts weinigen hebben. Maar hoe zit dat nu precies? Hoe komt de politie aan haar informatie, wat kan zij ermee, mag die informatie verstrekt worden aan anderen en zo ja, onder welke voorwaarden? De voorwaarden voor gebruik, het verzamelen en analyseren van informatie worden voor de politie begrensd door privacybepalingen, uitg...

Dit boek is samengesteld en bestemd voor diegenen die recentelijk kennis hebben gemaakt met de Islam. Het werk dient als een handboek om de Islam binnen een redelijk afzienbare tijd vanuit de authentieke bronnen te leren kennen. Vanwege zijn bondige weergave van de basisconcepten van de Islam is dit werk ideaal voor hen die over deze religie inleidende informatie wensen.Het boek begint met een uiteenzetting van de verbindingen tussen menselijke wezens, het universum en de Schepper en de relat...

Customer Delight is de overtreffende trap in klanttevredenheid. Uw klanten zijn uiterst tevreden en enthousiast over uw organisatie. U hebt klanten voor het leven die als echte ambassadeurs en promoters fungeren. Te mooi om waar te zijn? Jean-Pierre Thomassen wijst u de weg met De Customer Delight Strategie.

Het boek beschrijft twee basisstrategieën om Customer Delight te realiseren:

*het overtreffen of zelfs overstijgen van de verwachtingen van klanten

*warmte en egostreling

Aan de hand van pr...

For upper-level undergraduate and MBA students enrolled in an international business law course. August emphasizes the diversity and similarity of how firms are currently regulated and governed around the world.

Structured Computer Organization, specifically written for undergraduate students, is a best-selling guide that provides an accessible introduction to computer hardware and architecture. This text will also serve as a useful resource for all computer professionals and engineers who need an overview or introduction to computer architecture. This book takes a modern structured, layered approach to understanding computer systems.

Its highly accessible - and its been thoroughly updated to reflec...

Why is there more chance we'll believe something if it's in a bold type face? Why are judges more likely to deny parole before lunch? Why do we assume a good-looking person will be more competent? The answer lies in the two ways we make choices: fast, intuitive thinking, and slow, rational thinking. This book reveals how our minds are tripped up by error and prejudice (even when we think we are being logical), and gives you practical techniques for slower, smarter thinking. It will enable to ...

With an accessible approach, the third European edition of Principles of Economics provides students with the tools to analyze current economic issues. The book is underpinned by a focus on seven Core Principles, which help students to make the link between economic theory and practice. The 'economic naturalist' approach, supported by exercises, problems and examples, encourages students to employ economics principles to understand and explain the world around them.Developed from the well-reg...

Ship Stability for Masters and Mates explores all aspects of ship stability and ship strength, squat, and interaction and trim, as well as materials stresses and forces. Organized into 56 chapters, the book looks at the relationship between ship stability and ship motion, with emphasis on group weights in a ship. It also explains how TPCs are calculated for a range of drafts extending beyond the light and loaded drafts, along with form coefficients, including the coefficient of fineness of th...