Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory.

Defects and errors don't occur just in factories, they occur in transactional and service bus...

An inter-disciplinary and international handbook dealing with one of the central themes of social science, edited by two of the leading academics in race and ethnic studies.

An engaging exploration of the social, economic and cultural processes that have resulted in our cities being defined through consumption.

Built upon the International Coaching Federation standards and competencies for coaching, this book introduces leaders to results coaching, a model that: provides a navigation system for impacting new thinking and solution finding at various levels of school systems; and teaches language that builds trust and scaffolds confidence and competence.

Logistics Management is designed for use on its own or with the Market Leader series. Ideal for students who need the language of more specialised areas of business English, the book focuses on the reading skills and vocabulary development required for logistics management. Logistics Management includes: * authentic reading texts from the Financial Times and other sources * a glossary of specialised language * two 'Check Tests' designed to help assess progress

Already cited by the Financial Times, Forbes.com, The Economic Times, WSJ/Mint and several other prominent global business publications, Winning in Emerging Markets is quickly becoming the go-to book for mapping a strategy for entering new markets--and then quickly gaining a competitive edge in those high growth regions. Advancing the discussion about emerging markets themselves and how organizations can best leverage the potential of these regions, Tarun Khanna and Krishna Palepu -- both wel...

From a leading expert, a groundbreaking book on the science of play, and its essential role in fueling our happiness and intelligence throughout our lives

We've all seen the happiness on the face of a child while playing in the school yard. Or the blissful abandon of a golden retriever racing across a lawn. This is the joy of play. By definition, play is purposeless, all-consuming, and fun. But as Dr. Stuart Brown illustrates, play is anything but trivial. It is a biological drive as integral...

This practical introduction to using autoethnography as a research method, provides background to the method, and covers the necessary writing skills, considering some of the criticisms of the approach, and providing worked examples throughout.

An incredibly user-friendly book for both the counsellor and the 'helper' looking to successfully support children and young people with practical theory, interventions and exercises.