Summary This book is about achieving behavioral change in organizations. It provides a specific, practically applicable answer to the ‘how’ question of behavioral change, based on scientifically validated principles. This distinguishes this book from many other management books.

Organizational Behavior Management, or OBM for short, is the field that deals with behavioral change in organizations. Some prefer to speak of ‘targeted behavioral influence’.

OBM is not about changing people...

Digital Information Design (DID) is een framework voor business informatiemanagement (BIM). En net als de vele andere frameworks is het bedoeld om te helpen bij het beschrijven van vraagstukken en het testen van mogelijke oplossingen. DID is anders dan de andere frameworks en managementmodellen; het is onafhankelijk van ieder ander framework of model en het pretendeert niet om het totale ontwerp van business informatie services te omvatten. DID legt relaties met andere nuttige en wijdverbreid...

Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in de...

Information Security Foundation based on ISO/IEC 27001 ’22 Courseware is for anyone who wants to deliver courses aimed at passing the ISFS (Information Security Foundation) exam of EXIN.

This courseware is primarily developed for a classroom training in Information Security Foundation based on ISO/IEC 27001 ‘22. The basis for this courseware is the study book Foundations of Information Security Based on ISO27001 and ISO27002. The various modules in the courseware relate to paragraphs of t...

The TOGAF® Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world’s leading organizations to improve business efficiency. The TOGAF Certification Program has enabled more than 100,000 Enterprise Architects and trainers around the globe to demonstrate their proven knowledge of the framework and method.

This is the book you need to prepare for the TOGAF Business Architecture Foundation qualification. This edition is aligned to...

This courseware serves as the official teaching material of the ISM Foundation version 5.

The content of the ISM Foundation training is fully based on the content of the standard ISM method version 5. During this training you will learn, among other things, how to apply IT service management and how to abstract and nuance service issues.

In addition, you will learn how to use a process model in the context of control issues and how to gain insight into the application of the assets People, ...

Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It...

Hoe is het mogelijk dat na zoveel jaren ervaring en studie er nog zo vaak dingen misgaan met projecten? En waarom is bij het ene project het projectsucces groter dan bij het andere? In dit boek wordt verslag gedaan van een onderzoek naar het antwoord op deze vragen over de succesfactoren van project management.

Centrale hypothese in De weg naar projectsucces is dat succes niet in de eerste plaats wordt gerealiseerd door gebruik te maken van allerlei managementinstrumenten, zoals planning, bud...

Om te voorkomen dat de productiebedrijven vertrekken naar de goedkopere landen, moeten de Nederlandse bedrijven alles op alles zetten om efficiënt en effectief te produceren. Standaardiseren, mechaniseren en automatiseren zijn hoogst noodzakelijk.

Dit praktische handboek legt stap voor stap uit hoe het automatiseren van productieprocessen succesvol opgezet wordt. De theorie is gebaseerd op de internationale standaard ISA-95. Praktijkvoorbeelden van British American Tobacco, Corus, Friesland...