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The ISM method version 5
The road to customer value - driven by practical modern IT Service Management
2024 || Paperback || Wim Hoving || Van Haren Publishing
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Experience Management and XLA® Foundation Courseware
2024 || Paperback || XLA Institute || Van Haren Publishing
Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a compre...
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Information Security Foundation op basis van ISO/IEC 27001 ’22 Courseware
2024 || Paperback || Hans Baars e.a. || Van Haren Publishing
Naast de publicaties, Information Security Foundation op basis van ISO 27001’22 Courseware adviseren wij bij dit materiaal gebruik te maken van het boek Basiskennis informatiebeveiliging op basis van ISO27001 en ISO27002 4de herziene druk. Deze opleiding is gebaseerd op de laatste versie van de ISO27001.
In de Information Security modulen van EXIN wordt de definitie van het PvIB (Platform voor Informatiebeveiliging) gebruikt: Informatiebeveiliging betreft het definiëren, implementeren, o...
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Contract management in project management and service management - the CATS RVM methodology
2024 || Paperback || Linda Tonkes e.a. || Van Haren Publishing
This book describes the CATS RVM methodology that proposes realization and verification management as a way to establish the relationship between contract management and project and service management. The CATS RVM methodology can be applied within public and private organizations, by and for clients and suppliers.
Realization and verification management is the realization of the objectives intended with the contract. It does this by proactively realizing and verifying the performance stipula...
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Data Literacy Practitioner's Guide
EDF Data Literacy Certification workbook
2024 || Paperback || Michel Dekker || Van Haren Publishing
BiSL® Zelfevaluatie / Druk 4
BiSL®-diagnose voor business informatiemanagement
2024 || Paperback || Ralph Donatz || Van Haren Publishing